Had pulse secure 5.3 installed previously on this machine, but wouldn't connect to the internal network, became slow, and crashed at times. Removed it successfully but rolls back upon reinstallation. Error is: 'Pulse Secure Setup Wizard has ended prematurely because of an error.'
Attempts at fixing:
-Edit registry MaxNumFilters. Wasn't originally there, so I created with value of 14
-Virtual network adapter not in device manager, so unable to uninstall it
-debug log file error: "SYSTEM MsiExec.exe jnprTdi p18396 tB10 jnprTdilnstDLL.cpp:208 - 'jndprTdi' deletion of driver file jnprTdi_824_597 failed, SYSTEM MsiExec.exe jnprTdi p18396 tB10 jnprTdilnstDLL.cpp:208 - 'jndprTdi' deletion of driver key jnprTdi_824_597 failed."
-This error is repeated several times, same amount of times attempted to reinstall
From what it looks like, the virtual adapter fails to install about 60% of the way through, but please correct me if I'm wrong.
We cannot use any newer version of pulse secure due to an agency-wide use of this version with other applications. Windows 10 works just fine with this version. This issue rarely occurs, but it is the second time I've come across this and the previous attempt to fix it was unsuccessful.
Any insight would be greatly appreciated.
I will attempt this, I will let you know what happens. and I've tried contacting the support team; their response was 'if you don't have a serial number for your product, contact your IT department'. I'm currently an IT intern and all I do is install the installer. There's no other necessary information given to me other than what to connect to.
We're working on a good time frame to get the computer, but yes, we're planning to copy the driver to a different computer and I will update everyone once we've tried all suggestions.