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ADVANCED END POINT SECURITY failing

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Occasional Contributor

ADVANCED END POINT SECURITY failing

after updating Screen os 6.5.r2 from 6.5 r1 windows XP pro sp3 client having problem intializing ADVANED END Point Security Malware Protection

it hangs at checking exisiting installtion .

I have uninstalled , host chekcer , cache cleaner and junipe cleint and let to reinstall automatically

still it fails at checking existing installation .

any ideas how to trouble shoot this issue

4 REPLIES 4
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Frequent Contributor

Re: ADVANCED END POINT SECURITY failing

Do you have Kaspersky installed on the client PC; if so does uninstalling it allow AED to operate as expected? the 6.5R3 Release Notes list the following as a known issue:

"7. If AED is configured, and client has Kaspersky AS or AV installed, client will freeze when auto-remediating."

I believe this also can effect 6.5R2. It would be best to open a JTAC case to track the problem and attach client-side logs, event log and user access log. If it is this Kaspersky related issue your case can be linked to the relevant PR.

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Occasional Contributor

Re: ADVANCED END POINT SECURITY failing

client got sophos ver 7 installed. not kapersky.

any other suggestions anyone come a cross..

thank you

regards

sandy

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Respected Contributor

Re: ADVANCED END POINT SECURITY failing

Does the client use a proxy?

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Occasional Contributor

Re: ADVANCED END POINT SECURITY failing

No its a hopme based user and no proxy server.

Juniper Advanced End point - malware protection is installed on "C:\Program Files\Common Files\Juniper Networks\Endpoint Defense"

is there any tool available to uninstalle this program ?

unitall.exe wont uninstal even i stoped juniper service on client pc.

thank you

sandy