ADVANCED END POINT SECURITY failing

[sandyaustralia_]

after updating Screen os 6.5.r2 from 6.5 r1 windows XP pro sp3 client having problem intializing ADVANED END Point Security Malware Protection

it hangs at checking exisiting installtion .

I have uninstalled , host chekcer , cache cleaner and junipe cleint and let to reinstall automatically

still it fails at checking existing installation .

any ideas how to trouble shoot this issue

[MattS_]

Do you have Kaspersky installed on the client PC; if so does uninstalling it allow AED to operate as expected? the 6.5R3 Release Notes list the following as a known issue:

"7. If AED is configured, and client has Kaspersky AS or AV installed, client will freeze when auto-remediating."

I believe this also can effect 6.5R2. It would be best to open a JTAC case to track the problem and attach client-side logs, event log and user access log. If it is this Kaspersky related issue your case can be linked to the relevant PR.

[sandyaustralia_]

client got sophos ver 7 installed. not kapersky.

any other suggestions anyone come a cross..

thank you

regards

sandy

[zanyterp_]

Does the client use a proxy?

[sandyaustralia_]

No its a hopme based user and no proxy server.

Juniper Advanced End point - malware protection is installed on "C:\Program Files\Common Files\Juniper Networks\Endpoint Defense"

is there any tool available to uninstalle this program ?

unitall.exe wont uninstal even i stoped juniper service on client pc.

thank you

sandy