We are using an SA4500 for an evaluation, when I suddenly lost the ability to manage the unit. I created an admin user for management and configuration purposes without any problems. However, just yesterday, I was unable to make any changes.
The box would let me log in with the same username & password (via the WebUI), but once I clicked on anything, I was immediately returned to the login page...as if my session had timed out.
Any ideas? Do admin users get locked out after a certain period of time?
use the console port and do a recovery or create a 1 time admin link/url.
if console port is disabled or pw protected you might be out of luck.
Yes - I tried the power cycle, as well. Still no luck.
It's almost like there's a bug with the license or something. When I log in, I still see the message that the temporary license will expire in 41 days or so. Is there maybe a limit to the length of time a new admin user can be active?
This also happens with the Super Admin recover process. Once I'm logged in, the first click on something kicks me out.
It sounds like it might be a browser issue. Have you tried a different browser, clearing cache/cookies or a different computer?
It is not a license issue. Licensing does not impact admin login. I have worked with a ton of these boxes, blowing them away bringing them up unlicensed.... Two thoughts.
One as the Juniper guy said - it might be a browser issue. Two, I would go in via the console and do a System snapshot. SCP it off of the box and then you can give that to your SE who is helping you with the trial. I believe that they would then be able to recover the configuration in the event that you choose to blow the box away and start over.
Hope that helps a bit.
Believe it or not, this suddenly started working yesterday. I have a feeling that it was the browser issue, though I didn't do anything with regards to clearing cache, cookies, etc.
Again, I was always able to log in, just not able to navigate anywhere...this didn't make me believe it was a "login issue", per se.
Nevertheless, thanks for everyone's assistance!