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Anti Virus Not Intalled Error - avg 2012 (free)

Philyogi_
New Contributor

Anti Virus Not Intalled Error - avg 2012 (free)

Hi,

I recently upgraded my AVG software from 2011 to 2012. Since then I have not been able to connect to our secure connection, getting the error:

Reasons: Anti-Virus or Anti-Spyware software listed in security requirements is not installed


My administration tell me there shouldn't be an issue as this version is allowed in their config? Does Juniper recognise this version yet and if so, any other ideas?

Thanks in advance.....
4 REPLIES 4
StevieRay_
Occasional Contributor

Re: Anti Virus Not Intalled Error - avg 2012 (free)

Had the same issue. Should be supported in ESAP 1.8.0.

Kita_
Valued Contributor

Re: Anti Virus Not Intalled Error - avg 2012 (free)

I ran a quick test with the AVG Free Anti-virus 2012 and did not have any issues with host checker detecting the software. My configuration was only checking for last anti-virus update. If you are running ESAP 1.8.0, I would suggest open a ticket with jtac so we can test the SA configuration against our lab to see if we can replicate the issue.

Philyogi_
New Contributor

Re: Anti Virus Not Intalled Error - avg 2012 (free)

Thanks for the answers. How do I find out our version of ETAP?
rdrombos_
Occasional Contributor

Re: Anti Virus Not Intalled Error - avg 2012 (free)

The version of ESAP is at the very bottom of the Endpoint Security page.