cancel
Showing results for 
Search instead for 
Did you mean: 

Antivirus check preventing to start session

Highlighted
Not applicable

Antivirus check preventing to start session

We are using Kaspersky internet security, our most recent pc's are having problems validating updates and install
kaspersky internet security 2017 version 18.0.0.405 on windows 7 pro and Win 10 pro
1 REPLY 1
Pulser

Re: Antivirus check preventing to start session

The latest ESAP is 3.1.4 and the List of Supported Products for V3 and V4 (https://www.pulsesecure.net/techpubs/pulse-connect-secure/esap/3.1.x) both list support up to Kaspersky Internet Security ( 17.x ).

Are you using ESAP 3.1.4? Sometimes when a new version of an AV is released the methods used for older versions still succeed, so I would suggest trying out ESAP 3.1.4 first.

If that fails can you open a support ticket and request that support for Kaspersky Internet Security ( 18.x ) be added to a future ESAP release. If you could also add to the case the diagnostic output from ESAP 3.1.4, it can be downloaded at the same location as the ESAP 3.1.4 package on our download centre, see http://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB28146/ for more details.