cancel
Showing results for 
Search instead for 
Did you mean: 

Antivirus check preventing to start session

New Member

Antivirus check preventing to start session

  Hello there,

 

I need some assistance with issue that I am facing regarding pulse secure connection. 

 

I am trying ot connect to a remote site using the pulse secure but I am getting the message that the AntiVirus software listed in the security requirements is not installed.

 

I go the list with supported AV software but all of the listed ones are older versions than what I can get from the vendor. Tried 4 different so far and none of them worked so I was wondering if there is anything I can do to have it working?

 

Any tips are appreciated.

2 REPLIES 2
Highlighted
Occasional Contributor

Re: Antivirus check preventing to start session

Hello,

 

Did you try to upgrade your ESAP package to have the latest supported products list on your gateway?

 

Regards.

Moderator

Re: Antivirus check preventing to start session

You will need to work with the admin to update the list of supported clients _or_ see if an installer of the legacy version is available from the corporate software store