Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

[zanyterp_]

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@Ingers wrote:

We have a number of mac OS/X Lion 10.7.4 user complaining that when asked to upgrade Netconnect by IVE 7.1R9 they gets an error: "An error occurred while extracting one of the Network Connect Components".

Is this a known issue, does anyone know of a fix?

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is this happening only for users with the latest updates? we have seen in the past Safari updates cause failures.

on the see-thru login detail, as kita said, we are working with apple on this. we have seen some reports that users can tab through the fields successfully (ymmv)

[Ingers_]

I am not sure that it only happens on the last version, but all the around 20 mac users who have reported the problem are all running the last OS/X version. Not all of them are running the last Safari though, and there is a good mix of firefox and chrome users for accessing the VPN, all with same error message and hence unable to automatically install the client...

[spierce_]

We're seeing the exact same thing here. I don't think it's confined to a safari only thing. Downgrading 7.1R8 did fix our issues so it does appear to be a R9 issue only.

[jdm_]

JTAC has reproduced it in house. We're sending as many logs from our users as we can (~/Library/Logs/Juniper Networks/Network Connect and ~/Library/Logs/Java Console.log) so they can confirm a solution.

We also rolled back to 7.1R8 on production since so many people had trouble, but it is looking like this will be licked soon.

Thanks everyone for your help!

[VincentM_]

Many users complaing the same on 10.6:

- Even before and after upgrading to latest software updates

I had to rollback to 7.1r7 to fix this issue.

[imanenvoy_]

Just noticed the transparancy issue on my OSX and NC. Anyone found a solution ?

[zanyterp_]

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@imanenvoy wrote:

Just noticed the transparancy issue on my OSX and NC.  Anyone found a solution ?

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Not yet; we are working with Apple on it to determine if it is on the Network Connect-side or Apple-side. (Looks like a good chance on the Apple side as the behavior occurs on both 10.6 and 10.7 clients against multiple versions of the SA software.)

[imanenvoy_]

Any update on this?

[zanyterp_]

The behavior has been identified internally and we are working on a solution.

This impacts only 7.1R9.

For further updates, please open a case with JTAC

[imanenvoy_]

I'm on 7.1R1.1 and NC 7.1.0(17943) on Mac OSX 10.7.4 Safari 5.1.7.

And I'm seeing the issue.