cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

SOLVED
Highlighted
Respected Contributor

Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....


@Ingers wrote:

We have a number of mac OS/X Lion 10.7.4 user complaining that when asked to upgrade Netconnect by IVE 7.1R9 they gets an error: "An error occurred while extracting one of the Network Connect Components".

Is this a known issue, does anyone know of a fix?


is this happening only for users with the latest updates? we have seen in the past Safari updates cause failures.

 

on the see-thru login detail, as kita said, we are working with apple on this. we have seen some reports that users can tab through the fields successfully (ymmv)

Highlighted
New Contributor

Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

I am not sure that it only happens on the last version, but all the around 20 mac users who have reported the problem are all running the last OS/X version. Not all of them are running the last Safari though, and there is a good mix of firefox and chrome users for accessing the VPN, all with same error message and hence unable to automatically install the client...
Highlighted
Not applicable

Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

We're seeing the exact same thing here. I don't think it's confined to a safari only thing. Downgrading 7.1R8 did fix our issues so it does appear to be a R9 issue only.

Highlighted
New Contributor

Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

JTAC has reproduced it in house. We're sending as many logs from our users as we can (~/Library/Logs/Juniper Networks/Network Connect and ~/Library/Logs/Java Console.log) so they can confirm a solution.

We also rolled back to 7.1R8 on production since so many people had trouble, but it is looking like this will be licked soon.

Thanks everyone for your help!

Highlighted
Occasional Contributor

Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

Many users complaing the same on 10.6:

- Even before and after upgrading to latest software updates

I had to rollback to 7.1r7 to fix this issue.

Highlighted
Contributor

Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

Just noticed the transparancy issue on my OSX and NC. Anyone found a solution ?

Highlighted
Respected Contributor

Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....


@imanenvoy wrote:

Just noticed the transparancy issue on my OSX and NC.  Anyone found a solution ?


Not yet; we are working with Apple on it to determine if it is on the Network Connect-side or Apple-side. (Looks like a good chance on the Apple side as the behavior occurs on both 10.6 and 10.7 clients against multiple versions of the SA software.)

Highlighted
Contributor

Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

Any update on this?

Highlighted
Respected Contributor

Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

The behavior has been identified internally and we are working on a solution.

This impacts only 7.1R9.

For further updates, please open a case with JTAC

Highlighted
Contributor

Re: Apple Mac Lion 10.7.4 IVE 7.1R9 An error occurred while extracting one of the....

I'm on 7.1R1.1 and NC 7.1.0(17943) on Mac OSX 10.7.4 Safari 5.1.7.

And I'm seeing the issue.