Re: Avast 7.0 Home (Host checker Failed) - Page 2

wuchang69_ · ‎04-17-2012

I am wondering why the turn around time is so long (it will be about 2 months according to the plan). The original purpose of using anti-virus software is to prevent the virus. In order to achieve this goal, every anti-virus software provider always emphasizes that you need to use the most up-to-date version and keep the virus definition file most up-to-date as well. It is regretful that I have to compromise this condition just because Juniper cannot finish the tests. In the future, can we expect that juniper works closely with those companies and tries to finish the tests within the days of the new release?

Thank you.

meh_ · ‎04-18-2012

According to the doco the latest version of ESAP supports Avast v7, but it still doesn't work for me on Windows 7. Anyone else got issues with the latest version?

MattS_ · ‎04-18-2012

I understand the frustration, I will try and give an overview of how Juniper gets products into the ESAP package used by Host Checker as that it is something we do not directly control.

The ESAP packages used on the SA uses the OESIS framework which is supplied by OPSWAT (http://www.opswat.com/products/oesis-framework). OPSWAT are an industry leader for this technology and they work with the multitude of vendors and their security products.

When a Juniper customer reports that a product/version is not included in the current ESAP we have them collect data from the OESIS Diagnose tool on one of their client PCs, then a ticket is opened with OPSWAT requesting support be added to a future OESIS SDK. They need to analyze and code how they will get the various states from the product that need to be reported, using the vendor's APIs where possible. Once OPSWAT release that Juniper can then create a new ESAP package with it.

At each step there needs to be testing and verification and there can be delays for various reasons, which is why it is recommended to request the software vendor become certified with OPSWAT (http://www.opswat.com/certified) so that they collaborate with them to help reduce the turnaround time for inclusion of products/versions and enhance what can be offered via Host Checker (http://www.opswat.com/certified/partners/why-certification-matters).

You can see the OPSWAT release messages at https://portal.opswat.com/blog/

For the Avast 7.0, it was included in OESIS Framework 3.5.771.2 (https://portal.opswat.com/blog/oesis-framework-357712-released) which was released on March 19th.

Juniper posted ESAP 2-1-3 publically to http://www.juniper.net/support/products/esap/#sw on March 29th.

Usually Juniper makes an Early Access (EA) version up to a week before it is officially released on the Support site, these are made available for testing purposes to customers who reported issues/missing products which are resolved in that release to confirm that the fix is working with no errant behaviour. If there are no reports of problems with an EA release then it is posted to the public site.

haas_ · ‎04-20-2012

I am running ESAP 2.1.3 and still having an issue with Avast 7.0 is Juniper aware that it is still not fixed or do we need to open for JTAC cases?

Thanks

meh_ · ‎04-20-2012

Yeah it still doesn't work. I logged a JTAC but the tech claimed he tested it and worked fine and assumed it was a problem with the pc I was testing with. Turns out I got it to work with Windows XP but not Windows 7. But we will need others to log JTAC to get further action cause I didn't get anywhere.

evcard_ · ‎04-21-2012

I was hopefully that Avast 7 would be functioning correctly when I saw the release notes for 2.1.3. I tested it after updating to the latest ESAP, it seems to detect the product just fails to detect real time protection even though all the real time shields for Avast 7 are enabled. Hadn't thought to test it on an XP box to see if it could detect correctly. I had no issues at all with the same Windows 7 box and Avast 6.

meh_ · ‎04-21-2012

Can others also log JTAC calls, as I keep getting told it tests OK for them

meh_ · ‎04-21-2012

There's a workaround to make this work with Avast 7. I'm not happy with this workaround so I still have the call open with Juniper. Not sure what has changed from Avast 6 to 7.

"The Current implementation of OPSWAT needs UAC elevation and administrator's privilege.
 The workaround is to turn run as administrator on for dsHostChecker.exe, which is 
present in the HC installed folder (C:\User\<username>\AppData\Roaming\Juniper 
Netwos\HostChcker).

evcard_ · ‎04-22-2012

Glad that there is a temp workaround to resolve the issue, but with having so many remote users as well as contractors connecting into my SSL VPN with varing AV Products, I hate having to offer this as a fix for it failing the Host Checker. Especially seeing Avast 6 Free worked without an issue. Certainly will open a JTAC on Monday regarding this.

meh_ · ‎04-22-2012

Can you believe I've been told by Juniper I now have to log an enhancement request through my reseller. Although this used to work fine in Avast 6 they have no intention to rectify it in Avast 7 and are regarding such a change as an 'enhancement.' I expressed my dissatisfaction to the juniper tech as that is an impractical workaround in my situation, but it got me no where. I'm finding more and more reasons to replace this product with something else.