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Avira Free Antivirus 15.0.22.54 not detected

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Occasional Contributor

Avira Free Antivirus 15.0.22.54 not detected

The latest version of Avira Free Antivirus for Windows 10 is not being detected by HostChecker.

I, as well as some others, are getting the following error:

Windows Defender 4.10.14393.187 does not comply with policy. Compliance requires real time protection enabled and latest virus definitions and successful complete system scan.
Avira Free Antivirus 15.0.22.54 does not comply with policy. Compliance requires real time protection enabled.
Required process not found.


The "required process not found" is the head-scratcher. Avira is enabled. Defender is disabled. Windows detects this. I wonder if the process name might have changed slightly and OPSWAT isn't picking it up.
6 REPLIES 6
Pulser

Re: Avira Free Antivirus 15.0.22.54 not detected

Hello,

What ESAP version are you currently using?

Occasional Contributor

Re: Avira Free Antivirus 15.0.22.54 not detected

ESAP version 3.0.2
Not applicable

Re: Avira Free Antivirus 15.0.22.54 not detected

Several users have the same problem when connecting with Avira and this ESAP version.
Do you have a solution?
Occasional Contributor

Re: Avira Free Antivirus 15.0.22.54 not detected

Our interim solution was to have them disable the real-time protection in Avira, enable Windows Defender, Update Windows Defender, and run a full scan with that. Then they were able to connect.

One user had McAfee installed but disabled from several months ago when a McAfee upgrade conflicted with OPSWAT detection. She had installed Avira Free in order to connect. She was able to disable Avira and use McAfee, which by now had been supported by ESAP.

Avira seems to turn itself back on, which is probably a good thing if Windows Defender is your only other line of defense. It just may be counter-intuitive to your users to continue to have to disable it each day that they need to use VPN. Also, I had a Windows 10 glitch where on day 2 after I disabled Avira, attempting to enable Defender produced an error that another AV product was already enabled. However, the Defender process was running and I made it through the compliance check.

I wish the OPSWAT detection mechanisms could be more of a live service rather than something that has to be merged into an ESAP change, tested, and released, where it is then tested again before being implemented in a production environment.
Occasional Contributor

Re: Avira Free Antivirus 15.0.22.54 not detected

In the case of ESAP file not picking up Anti Virus signitures, we put in custom files in the host checking policy this helps in the short run. The rule type being file
Moderator

Re: Avira Free Antivirus 15.0.22.54 not detected

It is possible; if you have not already done so, please open a case with support so we can work with OPSWAT on determining the reason for failure