Bug upgrading from 9.1R14 to 9.1R15.2

[jesusangel]

Hello,

On upgrading from 9.1R14 to 9.1R15.2, people with Pulse Secure Setup Client 9.1R14 can not access anymore. They have to manually uninstall that program in order to update it.

Yours faithfully,

[zanyterp]

that is unexpected; thank you for letting us know
if you have not done so yet, please open a case with our support team so we can investigate. do you see the same behavior when moving to 9.1R16.2?

[jesusangel]

Hello,

No, I have just upgraded to 9.1R15.2. I have not try 9.1R16 version yet. Our service provider recommended to upgrade to 9.1R15.2.

Besides, I asked our service provider a few days ago to open a support case but he has not confirmed yet whether he did it.

I wonder we are not the only one who is suffering this bug.

Regards, 

[zanyterp]

ok; thank you
i am not sure why that would have been done. i have not seen this happening yet internally

[jesusangel]

Hello,

There is an open case: 00520556

Unfortunately, our reseller has not arrange yet a remote session to troubleshoot the issue. I work for the end customer and I am in charge of the VPN SSL service.

Yours faithfully,

Jesús Ángel.

[zanyterp]

thank you for the update, @jesusangel