Can not connect to Virtual Desktop: "Setup: pulse secure citrix services client" window appears for 1 sec and after closed

[Vad2017]

Dear experts!

I have the following issue:
I want to connect to my working Virtual Desk
1) Run IE11
2) Go to virtual desktops list and choose Virtual Desk
3) Click on "Connect" button -> "Setup: pulse secure citrix services client" window appears for 1 sec and after closed

OS:Windows 8.1
IE11
Latest Citrix Receiver is installed


Much appreciate if you advise about possible cause of the issue or how to debug the issue

[AdrianG001]

Try it using different browser or try to access it using a RDP

Adrian Gates

Sr. Cloud Expert - Apps4Rent

[zanyterp]

Do any of the listed desktops work?
Is the bookmark created based on an attribute?
Does a static bookmark work?
What version of XenDesktop is being used?

[ChazMan]

If the user is not allowed to log in to the client via permissions on the client, you will see this issue. Can the user connect if onsite vs. VPN connection?