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Can not connect to Virtual Desktop: "Setup: pulse secure citrix services client" window appears for 1 sec and after closed

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Can not connect to Virtual Desktop: "Setup: pulse secure citrix services client" window appears for 1 sec and after closed

Dear experts!

I have the following issue:
I want to connect to my working Virtual Desk
1) Run IE11
2) Go to virtual desktops list and choose Virtual Desk
3) Click on "Connect" button -> "Setup: pulse secure citrix services client" window appears for 1 sec and after closed

OS:Windows 8.1
IE11
Latest Citrix Receiver is installed


Much appreciate if you advise about possible cause of the issue or how to debug the issue
Tags (1)
3 REPLIES 3
New Contributor

Re: Can not connect to Virtual Desktop: "Setup: pulse secure citrix services client" windo

Try it using different browser or try to access it using a RDP

 

Adrian Gates

Sr. Cloud Expert - Apps4Rent

Moderator

Re: Can not connect to Virtual Desktop: "Setup: pulse secure citrix services client" windo

Do any of the listed desktops work?
Is the bookmark created based on an attribute?
Does a static bookmark work?
What version of XenDesktop is being used?
Occasional Contributor

Re: Can not connect to Virtual Desktop: "Setup: pulse secure citrix services client" windo

If the user is not allowed to log in to the client via permissions on the client, you will see this issue. Can the user connect if onsite vs. VPN connection?