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Can not connect via home wifi

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Frequent Visitor

Can not connect via home wifi

I can connect to Pulse 5.3.3 easily through any wifi including phone hotspot, but as soon as I try via my home wifi,it fails. After clicking Connect, the login box says 'Connecting' but then it doesn't get any further. I've logged a call with my provider here in Singapore Singtel, but I'm awaiting a call back.  

10 REPLIES 10
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Occasional Contributor

Re: Can not connect via home wifi

Make sure your home router supports VPN passthrough.  There may be an option to turn this on in your router / wifi / firewall security settings if your router supports it.  There could also be needed ports being blocked by your router / wifi / firewall.  Review the logs and see if anything is being blocked when you try to connect.

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New Member

Re: Can not connect via home wifi

I have the same issue. Mobile hotspot is stable, as well as ethernet connection on home internet with pulse. Switching to home Wi-Fi connects but then drops, then connects, then drops, back and forth. Definitely a home router setting pertaining to Wi-Fi. I just haven't figured out exactly which setting.
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New Member

Re: Can not connect via home wifi

hi, i am having this same issue, was wondering if you resolved it? thanks

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New Member

Re: Can not connect via home wifi

I have the same issue , so anyone of you guys have solved this issue?

Many thanks.


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Moderator

Re: Can not connect via home wifi

i would recommend opening a case with our support team for investigation
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New Contributor

Re: Can not connect via home wifi

Anyone got solution of this problem? It's badly impacting my work.

 

Thank you!

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New Contributor

Re: Can not connect via home wifi

I have the same problem.. did you find any fix?

 

thank you!

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New Member

Re: Can not connect via home wifi

I have the same issue, with some periods the application shows a stable connection and some times it continually bounces and recycles

 

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Occasional Contributor

Re: Can not connect via home wifi

You can try 'Network Reset' option if you're using Windows 10.

 

I too had the same problem and it got resolved with above trick.