Can not connect via home wifi

[richindle]

I can connect to Pulse 5.3.3 easily through any wifi including phone hotspot, but as soon as I try via my home wifi,it fails. After clicking Connect, the login box says 'Connecting' but then it doesn't get any further. I've logged a call with my provider here in Singapore Singtel, but I'm awaiting a call back.  

[AK74]

Make sure your home router supports VPN passthrough.  There may be an option to turn this on in your router / wifi / firewall security settings if your router supports it.  There could also be needed ports being blocked by your router / wifi / firewall.  Review the logs and see if anything is being blocked when you try to connect.

[Yeahimsteve]

I have the same issue. Mobile hotspot is stable, as well as ethernet connection on home internet with pulse. Switching to home Wi-Fi connects but then drops, then connects, then drops, back and forth. Definitely a home router setting pertaining to Wi-Fi. I just haven't figured out exactly which setting.

[cmmongeon]

hi, i am having this same issue, was wondering if you resolved it? thanks

[tantawy]

I have the same issue , so anyone of you guys have solved this issue?

Many thanks.

---

[zanyterp]

i would recommend opening a case with our support team for investigation

[Partha]

Anyone got solution of this problem? It's badly impacting my work.

Thank you!

[Partha]

I have the same problem.. did you find any fix?

thank you!

[djwilli]

I have the same issue, with some periods the application shows a stable connection and some times it continually bounces and recycles

[pavanjoshi]

You can try 'Network Reset' option if you're using Windows 10.

I too had the same problem and it got resolved with above trick.