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Can't reference this network connect error (nc.mac.app.1110)

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New Contributor

Can't reference this network connect error (nc.mac.app.1110)

We have an individual on Snow Leopard who we were able to get to connect to our VPN (SA-700) after we updated to 7.0 and have her with the Network Connect 7.0 client. She recently tried to connect to an external VPN (Juniper-based also) using this nc and received an "nc.mac.app.1110" error message. We can't find that message listed in any document. She took a screen shot so we know it's not a typo on her end.

This other site is a governmental agency so it'll take a while to get a response as to what they're running or even assistance (it's already been a week waiting on a reply) so we were hoping the error message might give us something to work on in the meantime.

Thanks for any hints!

Terrill

7 REPLIES 7
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Frequent Contributor

Re: Can't reference this network connect error (nc.mac.app.1110)

I've got JTAC looking into this and will post back. Somehow got missed in the error-message documentation, so they've got to schlep through the source code. 

 

-Keith

Regular Contributor

Re: Can't reference this network connect error (nc.mac.app.1110)

Can you have the end user try https://server-name rather than http://server-name

 

I have not researched *all possible* causes that lead to this error. However one of the cause for this message was an issue in NC MAC client where it would not get redirected to https:// if end-user mistakenly used http://

 

This issue has been fixed in 7.0R4/7.1R1 and higher releases.

New Contributor

Re: Can't reference this network connect error (nc.mac.app.1110)

Wow....good eye! I didn't even catch the http vs https deal.

We're on 7.0R3 so that's probably why the client is behaving like that. I received a response back late yesterday that the server we're trying to access is on 6.5.

The individual's in Europe so the back-and-forth is a bit more lengthy than usual. I'll report the results.

Thanks!

Respected Contributor

Re: Can't reference this network connect error (nc.mac.app.1110)

Starting with IVE OS 6.5, there is additional controls on being able to launch software (to make sure the user is connecting to the correct IVE). This access is controlled by a file named whitelist.txt. When users initially connect, they are given a window to choose to launch the software or not; the message you are seeing is what is expected to happen if one, or both, of the following two items is true: 1) User click "no" and is denying software launching from this IVE 2) The admin has not permitted this IVE in the whitelist.txt file Can you work with the user/admin to make sure at least one of the following files are configured with vpn.jpl.nasa.gov ~/Library/Application Support/Juniper Networks/whitelist.txt <-- this is user modifiable and the IVE is added as users agree to connect /usr/local/juniper/whitelist.txt <-- this is admin-defined; if the admin did not specifically add this one, it may not be present (which is fine)
New Contributor

Re: Can't reference this network connect error (nc.mac.app.1110)

Thanks for everyone's help!

The user typing in "https" as opposed to "http" as she was doing has allowed her to connect.

Respected Contributor

Re: Can't reference this network connect error (nc.mac.app.1110)

Glad to hear!

Super Contributor

Re: Can't reference this network connect error (nc.mac.app.1110)

We saw the same thing. And was this thread timely - I had the problem reported one day after the entries that showed me the path to the solution. Kudos!

Ken