cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot connect to SA IVE from Android phone

CaseyParsons_
New Contributor

Cannot connect to SA IVE from Android phone

Hi folks, I'm having trouble connecting to my DTE version using my Android phone. Using the DTE as a pre-pilot setup before building functionality for entire enterprise.

 

Attached are the logs... anyone know what they mean? I see this in jpulse.log, which might be the problem:

D:9/13/2012,21:5:9.540:net.juniper.junos.pulse.android.vpnservice.VpnServiceIcs:establishVpn -1: Establish VPN D:9/13/2012,21:5:9.547:net.juniper.junos.pulse.android.vpnservice.VpnServiceIcs:establishVpn -1: Unable to establish vpn socket: java.lang.IllegalStateException: Cannot create interface     at android.os.Parcel.readException(Parcel.java:1335)     at android.os.Parcel.readException(Parcel.java:1281)     at android.net.IConnectivityManager$Stub$Proxy.establishVpn(IConnectivityManager.java:1321)     at android.net.VpnService$Builder.establish(VpnService.java:472)     at net.juniper.junos.pulse.android.vpnservice.VpnServiceIcs.establishVpn(Unknown Source)     at net.juniper.junos.pulse.android.vpnservice.VpnService.establishVpn(Unknown Source)     at net.juniper.junos.pulse.android.vpnservice.VpnService.startNcsvc(Native Method)     at net.juniper.junos.pulse.android.vpnservice.VpnService$2$1.run(Unknown Source)     at java.lang.Thread.run(Thread.java:856) E:9/13/2012,21:5:9.548:net.juniper.junos.pulse.android.vpnservice.VpnServiceIcs:establishVpn -1: Unable to establish VPN D:9/13/2012,21:5:9.553:net.juniper.junos.pulse.android.vpnservice.VpnService:sendDisconnectReason -1: sendDisconnectReason id=4 text=NC_CONFIG_FAILED D:9/13/2012,21:5:9.554:net.juniper.junos.pulse.android.vpnservice.VpnService$2$1:run -1: Network type 0 D:9/13/2012,21:5:9.556:net.juniper.junos.pulse.android.vpnservice.VpnService$2$1:run -1: ncsvc return code 2 D:9/13/2012,21:5:10.480:net.juniper.junos.pulse.android.ui.StatusActivity:a -1: VPN state changed to Disconnected 

 (The logs would only attach if I changed the extension. So change RTF to ZIP and unzip the file.)

1 REPLY 1
SHKM_
Frequent Contributor

Re: Cannot connect to SA IVE from Android phone

Hi,

 

  This needs to be investigated further. Please create a Jtac with Pulse logs and the information persent under Mobile > Setting > about phone.

 

Thanks,