ChromeOS "Not Supported" Error Message

RHS96 · ‎12-18-2020

Can anyone help me make sense of why it's not letting me in?
Running v. 5.2.1.20

2020/12/19 02:38:36-platformMessage: connected ******** 
2020/12/19 02:38:36-tcp.create: https://secure.*******.org.uk
2020/12/19 02:38:36-tcp.create: secure.*********.org.uk 443 /
2020/12/19 02:38:36-tcp.connect 11
2020/12/19 02:38:36-{"tlsVersion":{"min":"tls1","max":"tls1.2"}}
2020/12/19 02:38:36-tcp.secure
2020/12/19 02:38:36-setKeepAlive
2020/12/19 02:38:36-connected: {"cmd":"connected","config":"********","clientid":"d73cf5d59238db90a12edda8d016d8f8","language":"en-GB","platform":"arm","payload":"https://secure.*******.org.uk","username":"","username2":"","realm":"","role":"","check":"true","operation":"write"}
2020/12/19 02:38:36-connected message: 5.2.1.20
2020/12/19 02:38:36-not string type
2020/12/19 02:38:36-Client::Client
2020/12/19 02:38:36-PulseVpnThread: https://secure.*******.org.uk
2020/12/19 02:38:36-Client::init
2020/12/19 02:38:36-connectAndAuthentication: https://secure.******.org.uk:443/
2020/12/19 02:38:36-Client::tcp_connect: secure.********.org.uk:443
2020/12/19 02:38:36-Client:endHttp
GET / HTTP/1.1
Host: secure.******.org.uk
Connection: keep-alive
User-Agent: odJPAService
Content-type: EAP
Upgrade: IF-T/TLS 1.0
Content-length: 0


2020/12/19 02:38:36-Client::RecvHttp
2020/12/19 02:38:36-sendMessageToTunnel: 231
2020/12/19 02:38:36-Client::RecvHttp
HTTP/1.1 101 Switching Protocols
Content-type: application/octet-stream
Pragma: no-cache
Upgrade: IF-T/TLS 1.0
Connection: Upgrade
Connection: Keep-Alive
Keep-Alive: timeout=15
Strict-Transport-Security: max-age=31536000


2020/12/19 02:38:36-Client:endIft: vendor=21911, request=1, size=4
2020/12/19 02:38:36-sendMessageToTunnel: 20
2020/12/19 02:38:36-sendMessageToTunnel: 20
2020/12/19 02:38:36-Client::RecvIft: vendor=21911, request=2, size=20 id=501
2020/12/19 02:38:36-Client:endIft: vendor=2636, request=136, size=61
2020/12/19 02:38:36-Client::RecvIft: vendor=21911, request=5, size=20 id=502
2020/12/19 02:38:36-onInit
2020/12/19 02:38:36-InitODSTK
2020/12/19 02:38:36-Callback code=ODSTK_CB_EAP_STATUS eapstate=1
2020/12/19 02:38:36-Callback code=ODSTK_CB_EAP_TRANSMIT_RESPONSE; Response size=14 bytes
2020/12/19 02:38:36-Client:endEap: size=14
2020/12/19 02:38:36-Callback code=ODSTK_CB_EAP_STATUS eapstate=2
2020/12/19 02:38:36-sendMessageToTunnel: 96
2020/12/19 02:38:36-Client::RecvIft: vendor=21911, request=5, size=96 id=503
2020/12/19 02:38:36-ReceiveEapMessage: size=76
2020/12/19 02:38:36-Processing EAP-Request/254: code = 1, id = 2, length = 76
2020/12/19 02:38:36-EAP-JUAC::Received Version 2
2020/12/19 02:38:36-EAP-JUAC::Received Min Version 1
2020/12/19 02:38:36-EAP-JUAC:ending Version Requested 2
2020/12/19 02:38:36-EAP-JUAC:ending JPR_FULL_CLIENT_LICENSE 0
2020/12/19 02:38:36-EAP-JUAC:ending JPR_UAC_PLATFORM ChromeOS
2020/12/19 02:38:36-ODSTK_CB_EAP_GET_ENDPOINT_USER_AGENT
2020/12/19 02:38:36-EAP-JUAC:ending JPR_UAC_USER_AGENT Pulse-Secure/8.1.0.0 (ChromeOS; ARM) PulseVpn/5.2.1.20
2020/12/19 02:38:36-Callback code=ODSTK_CB_EAP_JUAC_GET_CLIENT_ID
2020/12/19 02:38:36-EAP-JUAC:ending JPR_UAC_CLIENT_ID D73CF5D59238DB90A12EDDA8D016D8F8
2020/12/19 02:38:36-Callback code=ODSTK_CB_EAP_JUAC_GET_CHANNEL_ID
2020/12/19 02:38:36-Callback code=ODSTK_CB_EAP_JUAC_GET_CLIENT_ID
2020/12/19 02:38:36-EAP-JUAC:ending JPR_UAC_CHANNEL_ID D73CF5D59238DB90A12EDDA8D016D8F8
2020/12/19 02:38:36-EAP-JUAC:ending JPR_UAC_LANGUAGE en-GB
2020/12/19 02:38:36-ODSTK_CB_EAP_GET_ENDPOINT_MAC_ADDRESS
2020/12/19 02:38:36-EAP-JUAC:ending JPR_UAC_USE_EMBEDDED_BROWSER 1
2020/12/19 02:38:36-EAP-JUAC::Received JPR_UAC_SERVERID 0274MZ51A0Y0M04ZS
2020/12/19 02:38:36-ODSTK_CB_EAP_NOTIFY_DSID_FAILED
2020/12/19 02:38:36-Callback code=ODSTK_CB_EAP_TRANSMIT_RESPONSE; Response size=224 bytes
2020/12/19 02:38:36-Client:endEap: size=224
2020/12/19 02:38:36-Callback code=ODSTK_CB_EAP_STATUS eapstate=4
2020/12/19 02:38:37-sendMessageToTunnel: 56
2020/12/19 02:38:37-Client::RecvIft: vendor=21911, request=5, size=56 id=504
2020/12/19 02:38:37-ReceiveEapMessage: size=36
2020/12/19 02:38:37-Processing EAP-Request/254: code = 1, id = 3, length = 36
2020/12/19 02:38:37-EAP-JAUTH::HandleRequest
2020/12/19 02:38:37-ODSTK_CB_EAP_GET_USERNAME_PASSWORD: token=0, retry=0, secondaryauth=0 userprompt= passprompt=
2020/12/19 02:38:37-prompt: {"cmd":"prompt","dialog":"usernamepassword","retry":"false","secondary":"false"}
2020/12/19 02:38:37-createWindow: usernamepassword.html
2020/12/19 02:38:37-prompt_title: <h4>Enter Credential</h4>
2020/12/19 02:38:45-usernamepassword submit
2020/12/19 02:38:45-onMessage: prompt
2020/12/19 02:38:45-platform_message: prompt
2020/12/19 02:38:45-username: Ross_Simmons
2020/12/19 02:38:45-EAP-JUAC:ending JPR_UAC_ENDPOINT_USERNAME Ross_Simmons
2020/12/19 02:38:45-Callback code=ODSTK_CB_EAP_TRANSMIT_RESPONSE; Response size=76 bytes
2020/12/19 02:38:45-Client:endEap: size=76
2020/12/19 02:38:46-sendMessageToTunnel: 56
2020/12/19 02:38:46-Client::RecvIft: vendor=21911, request=5, size=56 id=505
2020/12/19 02:38:46-ReceiveEapMessage: size=36
2020/12/19 02:38:46-Processing EAP-Request/254: code = 1, id = 4, length = 36
2020/12/19 02:38:46-ODSTK_TNC_NOTIFY_STATUS: nNarID=0 nConnectionID=-1 connectionState=0
2020/12/19 02:38:46-BeginHandshake
2020/12/19 02:38:46-ODSTK_TNC_NOTIFY_STATUS: nNarID=10 nConnectionID=10 connectionState=1
2020/12/19 02:38:46-Callback code=ODSTK_CB_EAP_TRANSMIT_RESPONSE; Response size=112 bytes
2020/12/19 02:38:46-Client:endEap: size=112
2020/12/19 02:38:46-sendMessageToTunnel: 112
2020/12/19 02:38:46-Client::RecvIft: vendor=21911, request=5, size=112 id=506
2020/12/19 02:38:46-ReceiveEapMessage: size=92
2020/12/19 02:38:46-Processing EAP-Request/254: code = 1, id = 5, length = 92
2020/12/19 02:38:46-EAP-JUAC::Received Offered Session To End - Session ID: a2c626b7
2020/12/19 02:38:46-EAP-JUAC::Received Offered Session - Source IP: 2.126.161.233
2020/12/19 02:38:46-EAP-JUAC::Received Offered Session - First Access Time: 2020-12-19 02:29:31 +0000
2020/12/19 02:38:46-Callback code=ODSTK_CB_EAP_GET_SESSION
2020/12/19 02:38:46-Session warning: 2.126.161.233 2020-12-19 02:29:31 +0000
2020/12/19 02:38:46-prompt: {"cmd":"prompt","dialog":"session","selection":"2.126.161.233 2020-12-19 02:29:31 +0000"}
2020/12/19 02:38:46-createWindow: selectionprompt.html
2020/12/19 02:38:46-prompt_title: <h4>Enter Session Selection</h4>
2020/12/19 02:38:48-selectButton
2020/12/19 02:38:48-onMessage: prompt
2020/12/19 02:38:48-platform_message: prompt
2020/12/19 02:38:48-EAP-JUAC:ending JPR_UAC_SESSION_TO_END a2c626b7
2020/12/19 02:38:48-Callback code=ODSTK_CB_EAP_TRANSMIT_RESPONSE; Response size=32 bytes
2020/12/19 02:38:48-Client:endEap: size=32
2020/12/19 02:38:48-sendMessageToTunnel: 208
2020/12/19 02:38:48-Client::RecvIft: vendor=21911, request=5, size=208 id=507
2020/12/19 02:38:48-ReceiveEapMessage: size=188
2020/12/19 02:38:48-Processing EAP-Request/254: code = 1, id = 6, length = 188
2020/12/19 02:38:48-EAP-JUAC::Received DSID <opaque>
2020/12/19 02:38:48-EAP-JUAC::Received DSID Lifetime 28800
2020/12/19 02:38:48-EAP-JUAC::Received URI 10.0.0.61
2020/12/19 02:38:48-EAP-JUAC::Received cert hash bfe8f264bcd2f20c9eed60248bea5c4d
2020/12/19 02:38:48-EAP-JUAC::Received UAC REQUEST FLAGS 0x00000010
2020/12/19 02:38:48-EAP-JUAC::Received SESSION EXPIRATION WARNING TIME 300
2020/12/19 02:38:48-EAP-JUAC::Received RESULT STATUS 0
2020/12/19 02:38:48-Callback code=ODSTK_CB_EAP_GET_EXTEND_SESSION_FLAG
2020/12/19 02:38:48-EAP-JUAC::new session
2020/12/19 02:38:48-EAP-JUAC::lifetime = 28800, expiration 3FFEFE80
2020/12/19 02:38:48-Callback code=ODSTK_CB_EAP_TRANSMIT_RESPONSE; Response size=12 bytes
2020/12/19 02:38:48-Client:endEap: size=12
2020/12/19 02:38:48-sendMessageToTunnel: 24
2020/12/19 02:38:48-sendMessageToTunnel: 20
2020/12/19 02:38:48-Client::RecvIft: vendor=21911, request=7, size=24 id=508
2020/12/19 02:38:48-ReceiveEapMessage: size=4
2020/12/19 02:38:48-Processing EAP-Success: code = 3, id = 6, length = 4
2020/12/19 02:38:48-ODSTK_TNC_GET_REMEDIATION_DATA nNarID=10 nConnectionID=10
2020/12/19 02:38:48-ODSTK_TNC_NOTIFY_STATUS: nNarID=10 nConnectionID=10 connectionState=1
2020/12/19 02:38:48-Callback code=ODSTK_CB_EAP_JUAC_SET_SESSION_INFO
2020/12/19 02:38:48-Callback code=ODSTK_CB_EAP_STATUS eapstate=6
2020/12/19 02:38:48-Client::RecvIft: vendor=2636, request=143, size=20 id=509
2020/12/19 02:38:48-IFT_INIT_DONE
2020/12/19 02:38:48-Error 0x90000026: Not supported.
2020/12/19 02:38:48-prompt: {"cmd":"prompt","dialog":"error","message":"Not supported."}
2020/12/19 02:38:48-createWindow: errorprompt.html
2020/12/19 02:38:48-prompt_title: <h4>Connection Error</h4>
2020/12/19 02:38:48-prompt_message: Not supported.
2020/12/19 02:38:49-error submit
2020/12/19 02:38:49-onMessage: error
2020/12/19 02:38:49-platform_message: prompt
2020/12/19 02:38:49-Client::~Client
2020/12/19 02:38:50-platformMessage: disconnected ******** 
2020/12/19 02:38:50-IFT_LOGOUT
2020/12/19 02:38:50-tcp.disconnect 11
2020/12/19 02:38:50-notifyComplete!
2020/12/19 02:38:50-cmd disconnected done
2020/12/19 02:38:52-refresh #log-tab

[email protected]lr3y · ‎12-24-2020

@RHS96 We would need to check the VPN server user access logs / debuglog (more verbose) for more information.

ChromeOS client shows that the authentication followed by user session creation was successfully, however closes the session with "Not-supported".

When did this issue was first observed? was it working before? Not-supported might be sent due to the access mechanism assigned for your user-role.. please check with the VPN administrator.

User session creation:
2020/12/19 02:38:48-EAP-JUAC::new session
2020/12/19 02:38:48-EAP-JUAC::lifetime = 28800, expiration 3FFEFE80

Pulse Connect Secure Certified Expert

zanyterp · ‎01-01-2021

in addition to what [email protected] stated, can you confirm how you are connecting? what version of chromeOS? what version of the Pulse application are you using?
from the log, it could be that the server has been configured to disallow chromeOS access or it could be that they are using features not supported by chromeOS

ChromeOS "Not Supported" Error Message

ChromeOS "Not Supported" Error Message

Re: ChromeOS "Not Supported" Error Message

Re: ChromeOS "Not Supported" Error Message