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Connecting via hotspot or 5G modem (Three ZTE) keeps resetting session every 3 minutes

C_J
Occasional Contributor

Re: Connecting via hotspot or 5G modem (Three ZTE) keeps resetting session every 3 minutes

I have been monitoring my IP (WAN) and it does not change, at least for a few hours. But the VPN reconects every 3 minutes.  So I am thinking the "Three" answer about the dynamic IP may not be the cause.

 

Still pending to test another VPN under the same "Three" connection.   I am not allowed to change the PulseSEcure configuration to other protocols (at least not on my work laptop).  I could make some test if I could have a testing temporary license for my personal computer? 

C_J
Occasional Contributor

Re: Connecting via hotspot or 5G modem (Three ZTE) keeps resetting session every 3 minutes

I copied a portion of the log where I believe it must be the disconnection and reconection:

 

EDITED FOR DELETE my user name by USERNAMEDELETED.

 

Link od the Debuglog portion:

 

https://tmpfiles.org/dl/7021/debuglog.log 

rdumitrescu
Contributor

Re: Connecting via hotspot or 5G modem (Three ZTE) keeps resetting session every 3 minutes

The debuglog is not in detailed mode, so a lot of info are lost.

Your issue could be related to the tcp keep-alive packets. Can you run a wireshark capture on your physical adapter while connected in VPN and search for the tcp keep-alive packets between your computer and the VPN concentrator IP?

C_J
Occasional Contributor

Re: Connecting via hotspot or 5G modem (Three ZTE) keeps resetting session every 3 minutes

When saving LOG, it saves many file.  Which file should I look for?

 

Thanks

zanyterp
Moderator

Re: Connecting via hotspot or 5G modem (Three ZTE) keeps resetting session every 3 minutes

you will want to look in debuglog.log