Connecting via hotspot or 5G modem (Three ZTE) keeps resetting session every 3 minutes

[C_J]

I have been monitoring my IP (WAN) and it does not change, at least for a few hours. But the VPN reconects every 3 minutes.  So I am thinking the "Three" answer about the dynamic IP may not be the cause.

Still pending to test another VPN under the same "Three" connection.   I am not allowed to change the PulseSEcure configuration to other protocols (at least not on my work laptop).  I could make some test if I could have a testing temporary license for my personal computer? 

[C_J]

I copied a portion of the log where I believe it must be the disconnection and reconection:

EDITED FOR DELETE my user name by USERNAMEDELETED.

Link od the Debuglog portion:

https://tmpfiles.org/dl/7021/debuglog.log 

[rdumitrescu]

The debuglog is not in detailed mode, so a lot of info are lost.

Your issue could be related to the tcp keep-alive packets. Can you run a wireshark capture on your physical adapter while connected in VPN and search for the tcp keep-alive packets between your computer and the VPN concentrator IP?

[C_J]

When saving LOG, it saves many file.  Which file should I look for?

Thanks

[zanyterp]

you will want to look in debuglog.log

[testuser]

Hi There,

I am facing the same issue with Three 5g broadband and pulse secure VPN.

Did you find the solution to this??

[testuser]

Hi There,

Did you find any solution to this issue? I am facing the same issue with Three 5G and pulse secure.

Thanks