Connection is disconnected each 5 min.

[Holgar]

Hi. I have faced an issue that my Pulse connection is disconnected each 5 min( I use VPN for work and need a solution ASAP(
Issue 1308. I checked the forum, but nothing helps me.
My OS: Windows 10 (2004).
I have logs, but I don`t which exactly should I added here.

Pls, help

[[email protected]]

Fresh setup?

Did it work before?

# Replicate and provide the logs for review (upload the logs and share the download link as PRIVATE MESSAGE)

Pulse Client Logs:

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "pulsetac"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue.
5. File >> Logs >> Save as.

[Holgar]

It works from my office wifi. But don`t work via my local wifi.

[[email protected] · Accepted solution]

Please check ur PM

[staceyking]

Would be possible to add the solution to this issue to this thread?  

I ask because I am having the same issue on an Android device where the VPN connection drops consistently around the 5m 6s mark. The Key icon disappears from the Android status bar but the Pulse app still thinks it connected.

[staceyking]

Would be possible to add the solution to this issue to this message thread?  

I ask because I am having the same issue on an Android device where the VPN connection drops consistently around the 5m 6s mark. The Key icon disappears from the Android status bar but the Pulse app still thinks it connected.

[zanyterp]

i think that sounds potentially different; can you open a case with our support team, please?

[staceyking]

One of my colleagues (a network enginner) already has already rasied a ticket and is in contact with your support team.

I am a software developer working on an Android that is to be run on a device using your VPN so I thought I would have a quick look though your website and found this ticket that might detail a possible cause and or solution.

[zanyterp]

thank you & apologies i do not have a quick solution

[[email protected]]

@staceyking This issue was fixed by the user itself @Holgar . Received a PM stating that the issue has been resolved by a tech engineer and fault domain was his/her home Wifi.. no other specifics were provided.