cancel
Showing results for 
Search instead for 
Did you mean: 

Connection is disconnected each 5 min.

SOLVED
Holgar
New Contributor

Connection is disconnected each 5 min.

Hi. I have faced an issue that my Pulse connection is disconnected each 5 min( I use VPN for work and need a solution ASAP(
Issue 1308. I checked the forum, but nothing helps me.
My OS: Windows 10 (2004).
I have logs, but I don`t which exactly should I added here.

Pls, help

1 ACCEPTED SOLUTION

Accepted Solutions
r@yElr3y
Moderator

Re: Connection is disconnected each 5 min.

Please check ur PM

PCS Expert
Pulse Connect Secure Certified Expert

View solution in original post

9 REPLIES 9
r@yElr3y
Moderator

Re: Connection is disconnected each 5 min.

Fresh setup?

Did it work before?

 

# Replicate and provide the logs for review (upload the logs and share the download link as PRIVATE MESSAGE)

 

Pulse Client Logs:

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "pulsetac"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue.
5. File >> Logs >> Save as.

PCS Expert
Pulse Connect Secure Certified Expert
Holgar
New Contributor

Re: Connection is disconnected each 5 min.

It works from my office wifi. But don`t work via my local wifi.

r@yElr3y
Moderator

Re: Connection is disconnected each 5 min.

Please check ur PM

PCS Expert
Pulse Connect Secure Certified Expert

View solution in original post

staceyking
New Contributor

Re: Connection is disconnected each 5 min.

Would be possible to add the solution to this issue to this thread?  

 

I ask because I am having the same issue on an Android device where the VPN connection drops consistently around the 5m 6s mark. The Key icon disappears from the Android status bar but the Pulse app still thinks it connected.

staceyking
New Contributor

Re: Connection is disconnected each 5 min.

Would be possible to add the solution to this issue to this message thread?  

 

I ask because I am having the same issue on an Android device where the VPN connection drops consistently around the 5m 6s mark. The Key icon disappears from the Android status bar but the Pulse app still thinks it connected.

zanyterp
Moderator

Re: Connection is disconnected each 5 min.

i think that sounds potentially different; can you open a case with our support team, please?
staceyking
New Contributor

Re: Connection is disconnected each 5 min.

One of my colleagues (a network enginner) already has already rasied a ticket and is in contact with your support team.

 

I am a software developer working on an Android that is to be run on a device using your VPN so I thought I would have a quick look though your website and found this ticket that might detail a possible cause and or solution.

zanyterp
Moderator

Re: Connection is disconnected each 5 min.

thank you & apologies i do not have a quick solution
r@yElr3y
Moderator

Re: Connection is disconnected each 5 min.

@staceyking This issue was fixed by the user itself @Holgar . Received a PM stating that the issue has been resolved by a tech engineer and fault domain was his/her home Wifi.. no other specifics were provided.

PCS Expert
Pulse Connect Secure Certified Expert