Connection timeout after 2 hours 10 minutes / Error 23790

[olegpank]

Hi all,

i have already posted this question, but unfortunately has got no solution.
Datapoints:
SSL VPN Tunnel
NC client version: 8.0.14
Host Checker checks the client every to hours

Issue: Connection timeout after 2 hours 10 minutes / Error 23790

In client logs have been found the following:
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00162,09 2016/07/15 14:20:29.563 3 USER dsHostChecker.exe dsWinClient p7756 t224C dsHttpImplDSInet.cpp:174 - 'DSHttpImplDSInet::tryOpenConn' open connection succeeds
00165,09 2016/07/15 14:20:29.594 3 USER dsHostChecker.exe dsWinClient p7756 t224C dsHttpImpl.cpp:154 - 'DSHttpImpl::sendRequest()' httpGetResponseHeader STATUS_CODE:404
00148,09 2016/07/15 14:20:29.594 3 USER dsHostChecker.exe dsHostChecker p7756 t224C dsQuerySession.cpp:59 - 'onCheckHttpStatus' Failed http status: 404
00166,09 2016/07/15 14:20:29.594 1 USER dsHostChecker.exe dsWinClient p7756 t224C dsHttpImpl.cpp:157 - 'DSHttpImpl::sendRequest()' m_listener->onCheckHttpStatus() failed
00147,09 2016/07/15 14:20:29.594 1 USER dsHostChecker.exe dsWinClient p7756 t224C dsHttpImpl.cpp:316 - 'DSHttpImpl::recvResponse()' sendRequest failed
00166,09 2016/07/15 14:20:29.594 1 USER dsHostChecker.exe dsWinClient p7756 t224C dsHttpRequest.cpp:56 - 'DSHttpRequest::httpRequest()' m_http->recvResponse() failed: 16
00145,09 2016/07/15 14:20:29.594 1 USER dsHostChecker.exe dsWinClient p7756 t224C dsHttpThread.cpp:149 - 'DSHttpThread::run()' openConnection failed
00274,09 2016/07/15 14:20:29.594 3 USER dsHostChecker.exe dsHostChecker p7756 t1248 DspreauthCookieHelper.cpp:54 - 'SetDspreauthCookie' Wrote cookie `DSPREAUTH= ; path=/dana-na/; expires=Thu, 31-Dec-2037 00:00:00 GMT; secure' for URL `https://JUNIPER-GATEWAY.com/dana-na/'
00146,09 2016/07/15 14:20:29.594 3 USER dsHostChecker.exe dsHostChecker p7756 t1248 dsQuerySession.cpp:210 - 'httpSendStatus' status: HTTP_SEND_ERROR
00133,09 2016/07/15 14:20:29.594 3 USER dsHostChecker.exe dsWinClient p7756 t1248 dsThread.cpp:187 - 'DSThreadMonitor::release()' called
00159,09 2016/07/15 14:20:29.594 3 USER dsHostChecker.exe dsWinClient p7756 t1248 dsThread.cpp:212 - 'DSThreadMonitor::release()' release thread 2142670, size = 1
00132,09 2016/07/15 14:20:29.594 3 USER dsHostChecker.exe dsWinClient p7756 t1248 dsThread.cpp:221 - 'DSThreadMonitor::release()' ended
00132,09 2016/07/15 14:20:29.594 3 USER dsHostChecker.exe dsHostChecker p7756 t1248 dsQuerySession.cpp:114 - 'run' Check http status...
00153,09 2016/07/15 14:20:29.594 3 USER dsHostChecker.exe dsHostChecker p7756 t1248 dsQuerySession.cpp:118 - 'run' HTTP_SEND_ERROR, Host Checker quitting...
##################################################################

After 5 minutes the connection will be terminated with the error 23790. "httpGetResponseHeader STATUS_CODE:404" means, that page not found on the server, but server is reachable.

Can you give any ideas?

[kita]

Oleg,

If you have access to the admin ui, you will need to check to see if the tunnel is being closed before the following error message. It could be possible HC is unable to reach the PCS device due to the tunnel is already closed.

Another possibility is HC connection is being sent to another PCS device. This may occur if you have a load balancer distributing load across multiple PCS gateway. Both the tunnel and HC connection must remain on the same device.