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Crash on login - any ideas

SOLVED
brascatmalarky_
Occasional Contributor

Crash on login - any ideas

I'm having a problem with one particular user when he tries to login to our SSL VPN. It gets to the Host Checker installation screen, then the tab crashes and it kicks you out with an error stating "Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem."

The things I have tried so far:

1. Adding site to trusted zones.

2. Resetting security in IE.

3. Resetting advanced settings.

4. Resetting Internet Explorer settings.

5. Uninstall and reinstall IE.

6. Disable all Add-ons.

I've also run IE in Safe Mode and this allows him to login to the SSL VPN, but our Nwk Connect role is restricted by the Host Checker which is what he needs, and the Host Checker won't install in Safe Mode.

So obviously it's a problem with the browser, but I don't know what other things I could do bar re-imaging his machine to get him working on it.

Anybody got any ideas?

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
brascatmalarky_
Occasional Contributor

Re: Crash on login - any ideas

Fixed the issue;

1. Login with a user who can get Network Connect without the Host Checker using Chrome or Firefox.

2. Install Network Connect.

3. Run Network Connect shortcut from Start bar.

4. Host Checker will then be able to install in the window that pops up there.

User can then loging to SSL normally.

View solution in original post

2 REPLIES 2
brascatmalarky_
Occasional Contributor

Re: Crash on login - any ideas

Fixed the issue;

1. Login with a user who can get Network Connect without the Host Checker using Chrome or Firefox.

2. Install Network Connect.

3. Run Network Connect shortcut from Start bar.

4. Host Checker will then be able to install in the window that pops up there.

User can then loging to SSL normally.

View solution in original post

zanyterp_
Respected Contributor

Re: Crash on login - any ideas

I know you have solved this, but another option to check might be if memory protection is enabled (Tools>Internet Options>Advanced>Security)