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Deploying PCS Virtual Appliance in AWS GovCloud

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New Contributor

Deploying PCS Virtual Appliance in AWS GovCloud

Hello,

 

Has anyone successfully deployed Pulse Connect Secure - BYOL 3 NIC or Pulse Connect Secure - BYOL 3 NIC in AWS GovCloud? Precisely us-gov-east-1. The AMIs provided by Pulse Secure (after subscribing) are unable to parse the userdata. That same userdata works perfectly on PCS AMIs in us-east-1/us-east-2. Hence, the server is unable to completely boot up due to the license agreement not being automatically accepted.

5 REPLIES 5
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Moderator

Re: Deploying PCS Virtual Appliance in AWS GovCloud

@pwallace Any suggestions?

 

@mayowa Please raise a support ticket with us (support.pulsesecure.net)

PCS Expert
Pulse Connect Secure Certified Expert
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Community Manager

Re: Deploying PCS Virtual Appliance in AWS GovCloud

@mayowa - were you able to raise a support ticket for this?

 

I have asked the team to look at this - the PCS virtual appliance should work correctly in us-gov-west, so this problem may be limited to us-gov-east

 

Can you check us-gov-west?

 

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New Contributor

Re: Deploying PCS Virtual Appliance in AWS GovCloud

@pwallace I didn't raise a ticket yet. I just tried deploying to us-gov-west using ami-ee0e328f and I'm seeing the same behavior. Below is the userdata I'm using.

 

<pulse-config><admin-password>redacted</admin-password><admin-username>pcsadmin</admin-username><wins-server>1.1.1.1</wins-server><dns-domain>psecure.net</dns-domain><cert-common-name>va1.psecure.net</cert-common-name><cert-random-text>fdsfpisonvsfnms</cert-random-text><cert-organisation>Psecure Org</cert-organisation><config-download-url></config-download-url><config-data></config-data><auth-code-license></auth-code-license><enable-license-server>n</enable-license-server><accept-license-agreement>y</accept-license-agreement><enable-rest>n</enable-rest></pulse-config>

 

Here's the log from the console:

Starting Core Services
This is AWS environment; checking if user-data is available

Initial configuration file not present or unable to parse configuration data

 

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Community Manager

Re: Deploying PCS Virtual Appliance in AWS GovCloud

Can you confirm which instance type you are attempting to use on us-gov-west?

I think you will need to raise a formal ticket so our team can look at the details on this one

 

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New Contributor

Re: Deploying PCS Virtual Appliance in AWS GovCloud

Instance type is i3.large. I will go ahead and raise a ticket.