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ESAP 1.7.6 and AVG 2012.x

eezell_
New Contributor

ESAP 1.7.6 and AVG 2012.x

Has anyone been having difficulty getting ESAP 1.7.6 to recognize AVG 2012? It's the paid version, and in the official release notes this version is supposed to be covered but it's still getting denied. Any help would be appreciated!
8 REPLIES 8
rhornberger_
Occasional Contributor

Re: ESAP 1.7.6 and AVG 2012.x

We are in the same boat at the present time!

rswinter_
Frequent Contributor

Re: ESAP 1.7.6 and AVG 2012.x

Strange that the supported products list the AVG2012 Firewall but not the Virus Scanner...

[edit] ahh.. I see the "AVG Internet Security 2012" now, just not the free version....

Brij_
Occasional Contributor

Re: ESAP 1.7.6 and AVG 2012.x

What is the error message the end user is getting ? Are you observing the same with all versions On Windows OS?

zanyterp_
Respected Contributor

Re: ESAP 1.7.6 and AVG 2012.x

Which message is being seen? On Windows 7 is UAC disabled? What do your Host Checker logs show? If you are checking version signature data on the Host Checker policy, have you enabled this option at the main Host Checker page?

kshibu_
Not applicable

Re: ESAP 1.7.6 and AVG 2012.x

If the issue is about AVG Anti-Virus Free Edition 2012_, Juniper has received reports of failure with AVG Anti-Virus Free Edition 2012_ and is currently investigating to have this support added. Please open a case with JTAC for the current status of the investigation._

evcard_
Frequent Contributor

Re: ESAP 1.7.6 and AVG 2012.x

I know mention of AVG 2012 is made in the 1.7.6 ESAP, is this the Paid version only, and 1.7.7 will offer Free support? I know last year with AVG 2011, support was added for the Paid version in 1.6.5 and support for the Free product was added later in 1.6.6.

AJA_
Frequent Contributor

Re: ESAP 1.7.6 and AVG 2012.x

Hello All,

ESAP 1.8.0 has been released on 22nd October, 2011. I would say, the next releases would be following the 1.8.X series going ahead.

I am not sure if AVG 2012 paid version is working on this - However, I would appreciate if you could download 1.8.0 and test the same?

=> The download links are below:

Software Download:

https://download.juniper.net/software/ive/releases/esap/1.8.0/j-esap-1.8.0.pkg

Supported Products List:

https://download.juniper.net/software/ive/releases/esap/1.8.0/j-esap-1.8.0-supportedproducts.pdf

Release Notes:

https://download.juniper.net/software/ive/releases/esap/1.8.0/j-esap-1.8.0-releasenotes.pdf

NOTE:

AVG 2012 free version will be supported on ESAP release in the month of November. I am not sure about the exact ETA though.

Hope the above helps you all.

Thanks,

Please mark this post as 'accepted solution' if this answers your question that way it might help others as well, a kudo would be a bonus thanks

AJA_
Frequent Contributor

Re: ESAP 1.7.6 and AVG 2012.x

Hello All,

Hope this would be a "Good news!!" to all you are waiting for support of AVG 2012.

ESAP 1.8.1 is released.

Software Download:

https://download.juniper.net/software/ive/releases/esap/1.8.1/j-esap-1.8.1.pkg

Checksum : B5B9DE7F96846FB9721395EFCD6724E2

Supported Products List:

https://download.juniper.net/software/ive/releases/esap/1.8.1/j-esap-1.8.1-supportedproducts.pdf

Release Notes:

https://download.juniper.net/software/ive/releases/esap/1.8.1/j-esap-1.8.1-releasenotes.pdf

Please upgrade your ESAP and check if that resolves your issue with AVG 2012

Regards,