ESAP when multiple anti-malware products are installed

[JonnyB_]

Situation - end user that was previously connecting successfully with AVG installed (and meeting the 10-day full scan rule) installed Malwarebytes Free as a secondary (passive) scanner for keeping their machine clean. Since MWB Free is NOT an active scanning tool, end user doesn't have any scheduled scans therein, etc. When he recently tried to connect, ESAP failed him for not having performed a full system scan with MWB (logs verified this), but his AVG was working perfectly with the full scan completed, etc. Sorry for the run-on explaination, but it begs the question: How is ESAP handling multiple anti-malware installs? Only checking one? Checking both? Oldest one ignored? Etc...  Juniper support channel was not really much help - so I thought I'd consult the real experts. Thanks in advance! Cheers!

[Kita_]

Is there a case open for this?

It should check both software if both are part of the policy.

[JonnyB_]

Thank you Kita - yes, there WAS an open case for this as I'd hoped the support channel would help me find the explanation I was not finding in support documentation. But, the support channel was more interested in getting this single-user issue resolved (which we did by manually running a MWB full scan) rather than helping me to understand the ESAP overall concept. I chose to close the case and pursue my research elsewhere.

Regarding your comment "It should check both software if both are part of the policy"... My host check policy for this realm has only two rule settings: 1) OS Checks (predefined) requiring Win7SP1 or Win8.1, and 2) Antivirus (predefined) using the "All Anti-Virus Products" in conjunction with successful full scan 10-day + ok if scan started. Pleas...