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Error 1329 When connecting to VPN from Pulse Secure 9.0.4

Walter_White
New Member

Error 1329 When connecting to VPN from Pulse Secure 9.0.4

Hi everyone, 

I am trying to connect to a VPN and I have no problems, but I need to open a session with Pulse Secure in the latest version (9.0.4) and, with the same credentials when I access to the VPN, it always gets me the same error (in Spanish):

"No esta autorizado para iniciar sesión. Comuniquese con el administrador de la red" (Error 1329)

¿Can anyone help me? The lines that gets me the error in my debuglog.log file are:

 

00153,09 2021/02/02 09:25:22.900 4 SYSTEM PulseSecureService.exe dsAccessService p4888 t26E0 dsaccessworkqueue.cpp:263 - 'WorkQueue' Start running work unit 227
00216,09 2021/02/02 09:25:22.900 3 SYSTEM PulseSecureService.exe iveConnectionMethod p4888 t1678 connInstance.cpp:2648 - 'iveConnectionMethod' Retry: error 0x8 rr 0, uri vpn.uoc.edu via direct address 213.73.35.236 in 5 sec
00111,09 2021/02/02 09:25:22.900 4 usuario Pulse.exe Pulse p15664 tC98 PromptDialog.cpp:386 - 'MJT' No state info. - 1
00250,09 2021/02/02 09:25:22.900 3 SYSTEM PulseSecureService.exe CloudAppVisibility p4888 t26E0 CloudAppVisibilityService.cpp:69 - 'CloudAppVisibility' onConnectionStatusChange connType: iveAccessMethod, connId: 232b3022-10db-4c0a-8e2b-a3fd5ff06346 state: 5
00167,09 2021/02/02 09:25:22.900 4 SYSTEM PulseSecureService.exe dsAccessService p4888 t1678 dsaccessworkqueue.cpp:75 - 'WorkQueue' Deferred work unit 4, to run after 5000 ms
00119,09 2021/02/02 09:25:22.900 4 usuario Pulse.exe Pulse p15664 tC98 DialogManager.cpp:2314 - 'MJT' pd->UpdateLayoutNeeded()
00231,09 2021/02/02 09:25:22.900 4 SYSTEM PulseSecureService.exe UiModel p4888 t26E0 StatusListener.cpp:111 - 'UiModel' CStatusChangeListener:Smiley SurprisednConnectionStatusChange(pszType(iveAccessMethod), pszId(232b3022-10db-4c0a-8e2b-a3fd5ff06346))
00146,09 2021/02/02 09:25:22.900 1 SYSTEM PulseSecureService.exe UiModel p4888 t26E0 StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00205,09 2021/02/02 09:25:22.901 3 usuario Pulse.exe Pulse p15664 tC98 JamConnectionModel.cpp:608 - 'JamUI' Notification of updated or new connection from store: '' (userdata:232b3022-10db-4c0a-8e2b-a3fd5ff06346)
00516,09 2021/02/02 09:25:22.901 4 usuario Pulse.exe Pulse p15664 tC98 UiModelListener.cpp:384 - 'JamUI' OnConnectionStatus(ive:232b3022-10db-4c0a-8e2b-a3fd5ff06346) state: Failed, last-state: Failed, server-ip: NULL, server-url: vpn.uoc.edu,  start-time: 0, life-time: 0,  reminder-time: 0, extension-allowed: false,  remediation-required: false, auto-remediate: false, tnc-id: -1, host-check-in-progress: false, wx-substate: 4 (Unknown),  quarantined: 0, ip-absent: 0,  tunnel-state: 6 (Unknown), captive: 0, logupload: 0
00224,09 2021/02/02 09:25:22.901 4 usuario Pulse.exe Pulse p15664 tC98 UiModelListener.cpp:387 - 'JamUI'         status-msg: 1329 <short: No estᡡutorizado para iniciar sesi󮮬 long: Comunese con el administrador de la red.>, 
00228,09 2021/02/02 09:25:22.901 4 usuario Pulse.exe Pulse p15664 tC98 UiModelListener.cpp:390 - 'JamUI'         last-status-msg: 1329 <short: No estᡡutorizado para iniciar sesi󮮬 long: Comunese con el administrador de la red.>,
00188,09 2021/02/02 09:25:22.901 3 usuario Pulse.exe Pulse p15664 tC98 JamConnectionModel.cpp:726 - 'JamUI' Notification of connection status update: '' (ive:232b3022-10db-4c0a-8e2b-a3fd5ff06346)
00269,09 2021/02/02 09:25:22.901 3 SYSTEM PulseSecureService.exe ConnectionManager p4888 t26E0 ConnectionManagerService.cpp:1163 - 'ConnectionManager' status update (kStateError) received from iveAccessMethod:232b3022-10db-4c0a-8e2b-a3fd5ff06346 with connection-identity: user
00134,09 2021/02/02 09:25:22.901 3 usuario Pulse.exe Pulse p15664 tC98 JamConnectionModel.cpp:727 - 'JamUI'        Connection Status: Fallido
00219,09 2021/02/02 09:25:22.901 4 SYSTEM PulseSecureService.exe ConnectionManager p4888 t26E0 ConnectionEntry.cpp:130 - 'ConnectionManager' lockDownEnabledDueToAlwaysOnVPN: 0, lockDownEnabledDueToBlockTrafficOnVPNDisconnect 0
00163,09 2021/02/02 09:25:22.901 4 usuario Pulse.exe Pulse p15664 tC98 connectionItem.h:1162 - 'MJT' IsAutoRemediation() using connection item state. bAutoRemediation = 0
00186,09 2021/02/02 09:25:22.901 4 SYSTEM PulseSecureService.exe ConnectionManager p4888 t26E0 ConnectionManagerService.cpp:2669 - 'ConnectionManagerService' In LockdownModeDisable(), reason: 7
00108,09 2021/02/02 09:25:22.901 4 usuario Pulse.exe Pulse p15664 tC98 connectionItem.h:479 - 'MJT' copyStatusItems
00213,09 2021/02/02 09:25:22.901 4 SYSTEM PulseSecureService.exe ConnectionStore p4888 t26E0 ConnectionStoreService.cpp:867 - 'ConnectionStoreService' getConnectionInfoWithContext ive:232b3022-10db-4c0a-8e2b-a3fd5ff06346
00150,09 2021/02/02 09:25:22.901 4 usuario Pulse.exe Pulse p15664 tC98 connectionItem.h:483 - 'MJT' !item->bRemediationRequired.  Clearing remediation state.
00148,09 2021/02/02 09:25:22.901 3 usuario Pulse.exe Pulse p15664 tC98 JamTrayWindow.cpp:417 - 'JamUI' Tray state updated - State: Error en la conexi󮠨6)

Thank you in advance.

3 REPLIES 3
r@yElr3y
Moderator

Re: Error 1329 When connecting to VPN from Pulse Secure 9.0.4

@Walter_White EAP 1329 - You are not allowed to sign-in | Points to a role mapping issue or no roles being assigned to you. Please check with the VPN administrator to rectify this issue.

PCS Expert
Pulse Connect Secure Certified Expert
Ho Ru
New Contributor

Re: Error 1329 When connecting to VPN from Pulse Secure 9.0.4

Hello Walter,

look at this:
https://docs.microsoft.com/en-us/windows/win32/debug/system-error-codes--1300-1699-?redirectedfrom=M...
ERROR_INVALID_WORKSTATION
1329 (0x531)
This user isn't allowed to sign in to this computer.

 

Possible solution - follow this manual:
http://woshub.com/restrict-workstation-logon-ad-users/

 

Regards Holger

Ho Ru
New Contributor

Re: Error 1329 When connecting to VPN from Pulse Secure 9.0.4

Possible solution:
select radio button "All computers" ...