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Even latest ESAP 3.3.1 cannot detect McAfee Total Protection 16.x

New Contributor

Even latest ESAP 3.3.1 cannot detect McAfee Total Protection 16.x

Pulse Connect Secure 8.3R3, 8.3R6, etc.

 

Many of our users run the McAfee consumer endpoint protection product on their called "McAfee Total Protection" version 16.x various releases (R13, R15, etc.)

 

We were using ESAP 3.2.8 SDK v4.  Many of our users complained that Host Checker could not detect their McAfee Total Protection 16.x product (with the latest updates dated 10/11/2018) and Host Checker kept throwing error about their Windows 10 Windows Defender real-time protection isn't enabled. Error message is "Windows Defender 4.13.xxxxx.x" does not comply with policy. Compliance requires real time protection enable." (naturally it's disabled because McAfee is installed).  As a result, they're unable to establish  VPN connection.

 

Pulse Secure stated in the Release Notes for ESAP 3.3.1 that 3.3.1 supports McAfee Total Protection 16.x:

 

https://www.pulsesecure.net/download/techpubs/current/1404/pulse-connect-secure/esap/3.3.x/ps-esap-3...

 

---> Even after we uploaded and activated ESAP 3.3.1 and the Host Checker on the users' home machines were upgraded, Host Checker with ESAP 3.3.1 OPSWAT SDK v4 still couldn't detect McAfee Total Protection 16.x at all.

 

Anyone else encountering the issue?  This is most frustrating, as it resembled similar issue with Norton Security Suite 22.12.0.104 back in mid-March 2018.

2 REPLIES 2
Pulser

Re: Even latest ESAP 3.3.1 cannot detect McAfee Total Protection 16.x

Hello @tnguyendoit

 

If you have set Host Checker for any supported AV, if McAfee is not being detected, it will detect other AV's to run HC. But in your scenario, Windows Defender has been disabled that is why you are getting the error message is "Windows Defender 4.13.xxxxx.x" does not comply with policy. Compliance requires real time protection enable.

 

I recommend to open a support ticket to determine McAfee Total Protection 16.x is not being detected. 

 

New Member

Re: Even latest ESAP 3.3.1 cannot detect McAfee Total Protection 16.x

I'm running McAfee Total Protection 16.0 R17 and Host Checker is still failing and asking for Microsoft Defender real time protection when McAfee is active.  Is there a fix as yet.  Have not been able to post on Technical forums.