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Failed to connect to the Pulse Secure service on Mac

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New Contributor

Failed to connect to the Pulse Secure service on Mac

Trying to connect with Pulse Secure through their VPN but constantly get this error message:

Failed to connect to the Pulse Secure service

 

Updated Mac to macOS Catalina 10.15.4 and reinstalled it at least 8 times.

 

What could be blocking Pulse's VPN?

 

Thanks!

4 REPLIES 4
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Moderator

Re: Failed to connect to the Pulse Secure service on Mac

Pulse Secure Access Service must be disabled on the macOS workstation, which will not reversed even by uninstallation process.

 

Please check the behavior after executing the below command from terminal while having the Pulse Client installed on the machine and let me know if it helps.

 

sudo launchctl load -w /Library/LaunchDaemons/net.pulsesecure.AccessService.plist

PCS Expert
Pulse Connect Secure Certified Expert
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Occasional Visitor

Re: Failed to connect to the Pulse Secure service on Mac

I have the same issue and when i done what you advised it told me that the service is already loaded

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Moderator

Re: Failed to connect to the Pulse Secure service on Mac

Please provide the detailed level pulse client logs for review. Send the download link via PM.


1. Open Pulse Client.
2. File >> Logs >> Annotate >> "anystring"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue. wait for few seconds after opening Pulse Client.
5. File >> Logs >> Save as.

PCS Expert
Pulse Connect Secure Certified Expert
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Occasional Visitor

Re: Failed to connect to the Pulse Secure service on Mac

Hello:

What was the outcome of this issue after looking at the Log file?

I am having the same problem with Pulse Secure and MAC OS Catalina for weeks now.

Please post the solution for the issue: Failed to connect to the Pulse Secure service.

 

Thank you.

MG.