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Failed to connect to the Pulse Secure service on Mac

New Member

Re: Failed to connect to the Pulse Secure service on Mac

I have the some issue, can please sombody help me. 

Frequent Contributor

Re: Failed to connect to the Pulse Secure service on Mac

Hello, when troubleshooting these types of issues, please try the following to assist in troubleshooting.

 

1.  Can you ping the PCS appliance from a terminal window by IP address and dns name?  Does the DNS name resolve to the correct IP address?

2.  Can you take s packet capture (Wireshark or TCP DUMP) on the Mac and see if the session is attempting an HTTPS connection from the Mac to the PCS appliance?  If you are familiar with TCP troubleshooting, is the TLS handshake happening?  Do you see the Server Hello and Client Hello messages?

3.  Are you running an antivirus / antimalware product that can blacklist or block traffic from specific applications?  Does disabling it, as a test, allow the connection?

4.  If you have access to the PCS appliance admin interface, do you see any log messages relating to your public IP address and username?

5.  Does your organization have another appliance in a different region that you can connect to?  Does that work?

 

If the above doesn't help you resolve the issue, then we would request that you open a support case with us so we can better assist you.

 

Thank you

 

Craig Brauckmiller

Escalation Manager

Pulse Secure

New Contributor

Re: Failed to connect to the Pulse Secure service on Mac

sudo launchctl load -w /Library/LaunchDaemons/net.pulsesecure.AccessService.plist
Password:
/Library/LaunchDaemons/net.pulsesecure.AccessService.plist: Path had bad ownership/permissions
Load failed: 122: Path had bad ownership/permissions

 

Any ideas?  It stopped working just after I upgraded to macos 11.0.1

New Contributor

Re: Failed to connect to the Pulse Secure service on Mac

sudo launchctl load -w /Library/LaunchDaemons/net.pulsesecure.AccessService.plist
Password:
/Library/LaunchDaemons/net.pulsesecure.AccessService.plist: Path had bad ownership/permissions
Load failed: 122: Path had bad ownership/permissions

 

I just upgraded to macos 11.0.1.  Any ideas?

New Contributor

Re: Failed to connect to the Pulse Secure service on Mac

FYI, I tried:

 

sudo chown root:wheel /Library/LaunchDaemons/net.pulsesecure.AccessService.plist

sudo chmod o-w /Library/LaunchDaemons/net.pulsesecure.AccessService.plist

sudo launchctl load -w /Library/LaunchDaemons/net.pulsesecure.AccessService.plist

 

After which the Pulse Secure window suddenly showed the previous connections that I used to have...

 

Doesn't this mean the installer is incorrectly installing itself on macos 11.0.1?  

 

Unfortunately, this doesn't seem to solve the problem, because now when I try to connect to one of my previous connections, I get a "waiting to connect" message, which includes "Details: Network Error"

New Contributor

Re: Failed to connect to the Pulse Secure service on Mac

Update: I am able to get Pulse Secure to connect now.  I restarted, so perhaps that was necessary to completely update the service.  However, the permission issues seems like something that the installer should be handling.

Occasional Contributor

Re: Failed to connect to the Pulse Secure service on Mac

I have the same issue.

here is the link of my logs

https://we.tl/t-lq0z4HoZQ1

 

Occasional Contributor

Re: Failed to connect to the Pulse Secure service on Mac

found the solution:

  • uninstall pulse secure
  • remove the following remaining folders:
  1. /Library/LaunchDaemons/net.pulsesecure.AccessService.plist
  2. /Library/LaunchDaemons/net.pulsesecure.UninstallPulse.plist
  3. optionaly  remove folder at user side /library/Apllication Support/Pulse Secure
  4. optionaly  remove folder at top side /library/Apllication Support/Pulse Secure
  • install pulse secure