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Files are shown and downloaded as folders

SOLVED
New Contributor

Files are shown and downloaded as folders

Hi,

 

does someone have the same problem?

In the portal we have a file access to a Netapp filer. With version 8.3 everything works fine. Now we have updated to version 9.1R2 and all files are shown as folders. If we download a file the download creates empty folders on the client and not the files. If we download the files all one per one we get the files.

3 REPLIES 3
Moderator
Moderator

Re: Files are shown and downloaded as folders

9.1Rx codes have SMBv3 support enabled, not sure how that could cause this weird behavior.

 

Can you please open a ticket with our support team for further investigation?

 

Thank you,

Ray.

Moderator

Re: Files are shown and downloaded as folders

as mentioned by @Ray, please confirm which SMB version the Netapp filer is using
is this browser-specific or all browsers show the same behavior?
is it only the netapp filer showing this behavior or do standard windows shares do the same?
New Contributor

Re: Files are shown and downloaded as folders

Only the Netapp Filer.

Windows Shares are working fine.

Like I know the Filer only has SMB 2.x .. because it is a very old filer.

It is on all tested browsers.

I have opened a call now.