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HELP - SA 3000 License

markbwyr_
New Contributor

HELP - SA 3000 License

I bought an SA 3000 from ebay and when I booted it up I saw all of the companies data on there who it was originally from, so naturally I factory reset it not knowing that there was a license key. My question is, what can I do now? is there anywhere that I can get a free license from? or am I pretty much screwed?

4 REPLIES 4
spuluka
Super Contributor

Re: HELP - SA 3000 License

You can always contact customer support.  They help get your issues like licenses and ownership of equipment registered.  The technical support center requires a contract or the warranty period.  But your issue here is just with registration of the device and the association of the license. 

When you go to open a ticket there are two options

Customer Care for issues like this

Technical support for problems or configuration issues





Steve Puluka BSEET
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Steve Puluka BSEET - IP Architect - DQE Communications Pittsburgh, PA (Metro-Ethernet & ISP) - http://puluka.com/home
kpeterson_
Occasional Contributor

Re: HELP - SA 3000 License

You will actually need to follow the procedure outlined at http://www.juniper.net/support/inspection_reinstatement.pdf.  

Also worth noting is that the current software version (7.1) is the last one that will run on any of the SA2000, SA4000 or SA6000 appliances, as they are end of life products.

Regards,

Kevin Peterson

spuluka
Super Contributor

Re: HELP - SA 3000 License

You should open a customer care case on the support site and provide the serial number of the box. Once they verify with the original registrant the sale they should be able to associate the device and license with your account.

http://www.juniper.net/customers/support/#task

Choose "Get Assistance"

Open a case

Choose customer care case

Steve Puluka BSEET - IP Architect - DQE Communications Pittsburgh, PA (Metro-Ethernet & ISP) - http://puluka.com/home
markbwyr_
New Contributor

Re: HELP - SA 3000 License

Thx for the quick reply. Can I still contact support if I just have a standard account with no devices on support?