Which message are you seeing?
What version of ESAP are you using?
We are aware of an issue with the recent releases of Norton & McAfee products and are tracking them with OPSWAT.
For the Norton/Symantec issues, the issues that we have been made aware of are resolved in the latest ESAP; if that is not working, please open a case with support
Please open a separate case with support for tracking the McAfee issue you are experiencing