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Help me !!! Host checker fail in SA6500 device with 7.4R8

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Help me !!! Host checker fail in SA6500 device with 7.4R8

HI My name is Lee Young Seop

i have one problem.

my customer wants to configure Host checker in SA device

except the xp device , the customer wants to permit the device.

so i set the HC in SA device

i set the proccess and file and everything

but i failed connect the only macbook(10.6) to SA device.

the other mac device(10.7,10.8,10.9) succeed connect the SA device with HC.

I checked the JAVA and other program. but i did not found the this solution.

i guess that the other macbook (10.7,10.8,10.9) had  java 7 version 55.

but the macbook(10.6) did not support the java7 version55.

mac_log.jpg

  

 On top of the Java log.

 

 Related to this issue , Does anybody know?

 

 how to solve the this problem?

 

 

2 REPLIES 2
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Super Contributor

Re: Help me !!! Host checker fail in SA6500 device with 7.4R8

So you want Host Checker to check the system Operating System and allow all Operating Systems to log in, except for Windows XP ? Is that correct ?

This is working ok but the problem is that Mac's fail to install or run the host checker scan ?

I have had problems with host checker in the past. One thought I have is to create a unique URL , and Realm for your Macs. Dont advertise it to anyone except the people having the trouble. Only allow specific users to log in via this method.

Thanks,

Justin

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Frequent Contributor

Re: Help me !!! Host checker fail in SA6500 device with 7.4R8

Macs have been particularly problematic with HC due to Apple's frequent and unannounced changes to Java handling. We ended up migrating most of our Mac users to the Pulse client to avoid the Java dependency entirely.

If you do have to use the web services/Network Connect client, make sure the Java web plug in is working using an external testing tool. Java must be configured to run in 'unsafe mode' for your remote access URL.

We have had some users report that uninstalling and reinstalling Java helped with the older Mac versions.