Hi Natasha,
With Host Checker antivirus remediation, we can prompt the endpoint to download the latest virus signature files, turn on antivirus protection, and initiate an antivirus scan.
Even with Pulse, AV remediation should work as long as it is enabled in Host checketr policies.So pulse remediation should work both for users connecting through browsers and using pulse clients
Hope you have Download latest virus definition files check box option enabled as part of remediataion for the AV in SA admin GUI in Hostchecker AV policy configuration.
Enabling this will enforce client to download the AV definition files which are missing however the AV installed on the machines should also been enabled to download the AV definitions.
If possible you can get the URL for virus definition update URL from AV vendor and you can add this URL for users who are remediating by enabling Customer instructions . This is part of remediation config in SA HC rule.
In pulse GUI when its remediating , the message should be "update in progress,once update done you will connected to network".
If the pulse client get stuck during remediation, we need to check the pulse debug logs at detailed level to understand what is happening during this time. Since it needs log analysis to confirm whether there is any issue at pulse or hostchecker side I recommend you to open a JTAC Case for further support.
Hope this helps.
Note: If I have answered your questions, you could mark this post as accepted solution, that way it could help others as well. Kudo will be a bonus thanks!
Regards,
Kannan
