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Host Checker not installing on Mac Sierra

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New Contributor

Host Checker not installing on Mac Sierra

Greetings,

OS Mac Sierra 10.12.3
Safari 10.0.3
Java 8 Update 1
PulseSecure Version 8.1R10 (Latest version we can go to as we have SA-2500)

When accessing the login URL the Host Checker button almost immediately goes red and fails. It appears there is no attempt to download the Host Checker. I have compared settings on a working system running El Capitan with the same version of Java but version 9.1.3 of Safari and can see no differences.

Any advice or thoughts welcome.

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4 REPLIES 4
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Community Manager

Re: Host Checker not installing on Mac Sierra

To download or launch Host Checker, setup client will be needed. Could you double check if the setup client is installed by navigating to the following directory:

~/Library/Application Support/Pulse Secure/SetupClient

If the client does exist, try removing the directory and trying again. If the problem occurs again, check to see if the setupclient directory is getting created or not. If the directory is not created, then enable java console logs to see where the failure is occurring.
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New Contributor

Re: Host Checker not installing on Mac Sierra

Thanks for that. All I am getting is the following which all looks a bit generic and vague.

java.io.IOException: Cannot run program "/var/folders/y7/mvk4qx5n2ts6jh1vr18n3ly00000gn/T/WebKitPlugin-Qx3Tr3/tmp1178319866615604511JuniperExt": error=1, Operation not permitted

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Community Manager

Re: Host Checker not installing on Mac Sierra

It looks like Safari is blocking the java deployment of the setup client. Please try running java in unsafe mode for the PCS URL:

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB28810

If this does resolve the issue, I would suggest reaching out to your VPN administrator requesting to upgrade to 8.2RX. We have replaced Java as a delivery mechanism with Pulse Secure Application Launcher (PSAL) which would avoid these steps for macOS users.
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New Contributor

Re: Host Checker not installing on Mac Sierra

Brilliant many thanks that worked!