HostChecker Launching Failed

[Beetlejuice_]

We use Network Connect with GINA enabled. There is a Host Checker policy (looks for a file hidden on C:\) that is assigned to the NC realm. This has worked fine for a number of years but all of a sudden we started receiving calls with the error message stating, "HostChecker Launching failed. Please login without using Juniper GINA (nc.windows.gina.24215)".

We use software version 6.5R2 in production but we have also tried it on version 7.3R8 which we will be migrating to shortly.

This error is affecting more than 60 XP machines (all started within 1 day of each other) but not all of the XP machines. We have so far not received any reports of it affecting Win 7 PC's.

Looking at the debug log it looks like the HostChecker process that should be running to evaluate the HC Policy id failing. The error in the log file is, "create process failed with err = 193".

We have checked to make sure no recent updates have been deployed etc.

Has anyone come across this error before? Any pointers would be greatly received.

[zanyterp_]

What updates were installed at/around the same time? What does the windows log show?

[Beetlejuice_]

No, at startup we get the create process failed error. If you then login, without NC, and go through IE using the URL it works. Just can't get it to work at login stage.

[Beetlejuice_]

Thanks for your response, contents of the config.ini are; (I have just *** out the sensitive stuff )

[DOUBLELOGON]
PROGRESS=0
[vpn.********.com]
enable_logupload=1
CertMd5=*****************************
fips_mode=0
[Network Connect 6.5.0]
locale=en
ProxyServers=****.************.***:80;****.************.***:80
GINAIVE=35=https://vpn.********.com

[default]
current_user=********
current_domain=********
[GINA]
user_enable_gina_option=0
NCGinaRegistered=1
DisableGina=0

[jayLaiz_]

Hi,

What is the content of the config.ini file under C:\Program Files \Juniper Networks\Common Files.

Regards,

Jay

[jayLaiz_]

Hi,

The config.ini file looks fine.

If HC is installed(Upgraded) by logging into the desktop  and then launching internet explorer for the user profile without GINA.

Next time when GINA is launched, does it work ?

Regards,

Jay