Hotspot restricting network access - manual override

[Pawel Kor_]

Hi All,

Has anyone had issues using Pulse at public or hosted wifi areas? like conferences that use portals.

I have a few users now at a conference that are able to log on to the network via the portal, able to browse and even get email via https. But they cannot fire up Junos Pulse.

It says disconnected- manual override (when they open it.)

When they attempt to connect, it says "Hotspot restricting network access - manual override "
So it doesnt even get to the authentication part.

I am unable to actually be on their laptops to run tests, but is this just simply the enviroment/network equipment etc that is preventing the access or is this something that can be fixed?

Any assistance would be greatly appreciated.

Running Version (Pulse Secure 5.1.1 (52267)

Cheers

[Kita_ · Accepted solution]

It is recommended to upgrade to 8.1R3.2 and disable captive portal feature.

http://www.juniper.net/techpubs/en_US/pulsesecure/pulse-connect-secure/ps-pcs-sslvpn-8.1r3.2-release...

This was not a option in the previous release.

[Pawel Kor_]

Thank you

[cvairamchennai]

I am using 9.0.3 

Still facing the issue

Hotspot restricting network access

Can you guide me how to fix, I am unable to access my sharedrives. 

Thanks. 

[pwallace]

This is an old thread - suggest you raise a support case if this is still a problem