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How to create case for SA-2500?

SOLVED
jozef.klacko_
New Contributor

How to create case for SA-2500?

Hi all,

I have a problem with creatin technical support case for SSL VPN SA-2500. I am not able to find what to choose when selecting device type - Series.

There is no SA, or SSL or secure acces or so. I tried MAG and last - not applicable

Here is a part of website page source:

<!--  adding generated series selects jscript fragment --> <SCRIPT language="JavaScript"> /**  generated by admin_generate_technical_support_lists.jsp on Thu May 24 11:35:10 PDT 2012 **/  var series = new Array ( 67 ); var platform = new Array ( 67 );  series ["Please Specify"] = "series_0_plat_arr"; platform ["Please Specify"] = "series_0_plat_arr";  series ["ACX"] = "series_1_plat_arr"; platform ["ACX"] = "series_1_plat_arr";  series ["ADC"] = "series_2_plat_arr"; platform ["ADC"] = "series_2_plat_arr";  series ["AX-Series"] = "series_3_plat_arr"; platform ["AX-Series"] = "series_3_plat_arr";  series ["BX-Series"] = "series_4_plat_arr"; platform ["BX-Series"] = "series_4_plat_arr";  series ["Bridgewater-Amdocs Mob Policy & Charging"] = "series_5_plat_arr"; platform ["Bridgewater-Amdocs Mob Policy & Charging"] = "series_5_plat_arr";  series ["C-Series"] = "series_6_plat_arr"; platform ["C-Series"] = "series_6_plat_arr";  series ["CGNAT Logging (LCNAT)"] = "series_7_plat_arr"; platform ["CGNAT Logging (LCNAT)"] = "series_7_plat_arr";  series ["CTP-Series"] = "series_8_plat_arr"; platform ["CTP-Series"] = "series_8_plat_arr";  series ["CX111-Series"] = "series_9_plat_arr"; platform ["CX111-Series"] = "series_9_plat_arr";  series ["DX-Series (EX, TX)"] = "series_10_plat_arr"; platform ["DX-Series (EX, TX)"] = "series_10_plat_arr";  series ["E-Series"] = "series_11_plat_arr"; platform ["E-Series"] = "series_11_plat_arr";  series ["EX-Series"] = "series_12_plat_arr"; platform ["EX-Series"] = "series_12_plat_arr";  series ["G-Series"] = "series_13_plat_arr"; platform ["G-Series"] = "series_13_plat_arr";  series ["IDP-Series"] = "series_14_plat_arr"; platform ["IDP-Series"] = "series_14_plat_arr";  series ["J-Series"] = "series_15_plat_arr"; platform ["J-Series"] = "series_15_plat_arr";  series ["LN-Series"] = "series_16_plat_arr"; platform ["LN-Series"] = "series_16_plat_arr";  series ["M-Series"] = "series_17_plat_arr"; platform ["M-Series"] = "series_17_plat_arr";  series ["MAG-Series"] = "series_18_plat_arr"; platform ["MAG-Series"] = "series_18_plat_arr";  series ["MCG-Series"] = "series_19_plat_arr"; platform ["MCG-Series"] = "series_19_plat_arr";  series ["WL-Series (Formerly Trapeze)"] = "series_20_plat_arr"; platform ["WL-Series (Formerly Trapeze)"] = "series_20_plat_arr";  series ["MX-Series"] = "series_21_plat_arr"; platform ["MX-Series"] = "series_21_plat_arr";  series ["MX-Series JUNOS Subscriber Mgmt"] = "series_22_plat_arr"; platform ["MX-Series JUNOS Subscriber Mgmt"] = "series_22_plat_arr";  series ["MX-Series Mobility"] = "series_23_plat_arr"; platform ["MX-Series Mobility"] = "series_23_plat_arr";  series ["Mykonos"] = "series_24_plat_arr"; platform ["Mykonos"] = "series_24_plat_arr";  series ["PTX-Series"] = "series_25_plat_arr"; platform ["PTX-Series"] = "series_25_plat_arr";  series ["QFX-Series"] = "series_26_plat_arr"; platform ["QFX-Series"] = "series_26_plat_arr";  series ["SRX-Series"] = "series_27_plat_arr"; platform ["SRX-Series"] = "series_27_plat_arr";  series ["T-Series"] = "series_28_plat_arr"; platform ["T-Series"] = "series_28_plat_arr";  series ["TCA Series"] = "series_29_plat_arr"; platform ["TCA Series"] = "series_29_plat_arr";  series ["VF-Series"] = "series_30_plat_arr"; platform ["VF-Series"] = "series_30_plat_arr";  series ["VJX"] = "series_31_plat_arr"; platform ["VJX"] = "series_31_plat_arr";  series ["WX-Series"] = "series_32_plat_arr"; platform ["WX-Series"] = "series_32_plat_arr";  series ["AIS"] = "series_33_plat_arr"; platform ["AIS"] = "series_33_plat_arr";  series ["Application Usage Manager"] = "series_34_plat_arr"; platform ["Application Usage Manager"] = "series_34_plat_arr";  series ["JCS (Juniper Control System)"] = "series_35_plat_arr"; platform ["JCS (Juniper Control System)"] = "series_35_plat_arr";  series ["JUNOS/JUNOSe Mgmt"] = "series_36_plat_arr"; platform ["JUNOS/JUNOSe Mgmt"] = "series_36_plat_arr";  series ["JUNOS Pulse"] = "series_37_plat_arr"; platform ["JUNOS Pulse"] = "series_37_plat_arr";  series ["JUNOS Pulse Mobile Security Suite"] = "series_38_plat_arr"; platform ["JUNOS Pulse Mobile Security Suite"] = "series_38_plat_arr";  series ["JUNOS Space"] = "series_39_plat_arr"; platform ["JUNOS Space"] = "series_39_plat_arr";  series ["Junosphere"] = "series_40_plat_arr"; platform ["Junosphere"] = "series_40_plat_arr";  series ["JUNOS Subscriber Mgmt"] = "series_41_plat_arr"; platform ["JUNOS Subscriber Mgmt"] = "series_41_plat_arr";  series ["Media Flow Solution"] = "series_42_plat_arr"; platform ["Media Flow Solution"] = "series_42_plat_arr";  series ["MediaLinks"] = "series_43_plat_arr"; platform ["MediaLinks"] = "series_43_plat_arr";  series ["MCO Solution"] = "series_44_plat_arr"; platform ["MCO Solution"] = "series_44_plat_arr";  series ["M/Mx/T-RSBU"] = "series_45_plat_arr"; platform ["M/Mx/T-RSBU"] = "series_45_plat_arr";  series ["MX-Mobility-Beta"] = "series_46_plat_arr"; platform ["MX-Mobility-Beta"] = "series_46_plat_arr";  series ["NetScreen Firewall/VPN"] = "series_47_plat_arr"; platform ["NetScreen Firewall/VPN"] = "series_47_plat_arr";  series ["NetScreen IDP"] = "series_48_plat_arr"; platform ["NetScreen IDP"] = "series_48_plat_arr";  series ["NSM Appliance"] = "series_49_plat_arr"; platform ["NSM Appliance"] = "series_49_plat_arr";  series ["NetScreen NSM/GPRO"] = "series_50_plat_arr"; platform ["NetScreen NSM/GPRO"] = "series_50_plat_arr";  series ["NetScreen SSL VPN"] = "series_51_plat_arr"; platform ["NetScreen SSL VPN"] = "series_51_plat_arr";  series ["Network & Security Manager"] = "series_52_plat_arr"; platform ["Network & Security Manager"] = "series_52_plat_arr";  series ["PSDP"] = "series_53_plat_arr"; platform ["PSDP"] = "series_53_plat_arr";  series ["Odyssey Access Client/OAC"] = "series_54_plat_arr"; platform ["Odyssey Access Client/OAC"] = "series_54_plat_arr";  series ["Openet Mobile Policy & Charging"] = "series_55_plat_arr"; platform ["Openet Mobile Policy & Charging"] = "series_55_plat_arr";  series ["Unified Access Control/IC"] = "series_56_plat_arr"; platform ["Unified Access Control/IC"] = "series_56_plat_arr";  series ["Route Insight Manager"] = "series_57_plat_arr"; platform ["Route Insight Manager"] = "series_57_plat_arr";  series ["SBR/AAA-Enterprise"] = "series_58_plat_arr"; platform ["SBR/AAA-Enterprise"] = "series_58_plat_arr";  series ["SBR/AAA-Service Provider"] = "series_59_plat_arr"; platform ["SBR/AAA-Service Provider"] = "series_59_plat_arr";  series ["SRX-Beta"] = "series_60_plat_arr"; platform ["SRX-Beta"] = "series_60_plat_arr";  series ["Security Shield"] = "series_61_plat_arr"; platform ["Security Shield"] = "series_61_plat_arr";  series ["Streamscope"] = "series_62_plat_arr"; platform ["Streamscope"] = "series_62_plat_arr";  series ["STRM"] = "series_63_plat_arr"; platform ["STRM"] = "series_63_plat_arr";  series ["Telchemy"] = "series_64_plat_arr"; platform ["Telchemy"] = "series_64_plat_arr";  series ["vGW Series (Formerly Altor)"] = "series_65_plat_arr"; platform ["vGW Series (Formerly Altor)"] = "series_65_plat_arr";  series ["Not Applicable (N/A)"] = "series_66_plat_arr"; platform ["Not Applicable (N/A)"] = "series_66_plat_arr";  
1 ACCEPTED SOLUTION

Accepted Solutions
NULL_
Contributor

Re: How to create case for SA-2500?

Hi jozef.klaco,

you should choose the following:

series ["NetScreen SSL VPN"] = "series_51_plat_arr"; platform ["NetScreen SSL VPN"] = "series_51_plat_arr";

View solution in original post

1 REPLY 1
NULL_
Contributor

Re: How to create case for SA-2500?

Hi jozef.klaco,

you should choose the following:

series ["NetScreen SSL VPN"] = "series_51_plat_arr"; platform ["NetScreen SSL VPN"] = "series_51_plat_arr";

View solution in original post