We have a PSA 3000 (8.2R1 build 41241) that we will use to replace an old SA 2000 appliance. Our users have Network Connect 7.1.13 for connecting to the SA 2000. When we use the NC 7.1.13 client to connect to the PSA 3000, Network Connect automatically installs Pulse Network Connect 8.2, and then users cannot connect, because the client gives the following error:
"Cannot start the Network Connect service. Please re-install Network Connect. (nc.windows.app.23787)."
The Pulse Secure Network Connect Service can start, but it stops immediately. Re-installing Network Connect 7.1.13 causes another automatic upgrade. Re-installing Pulse Secure Network Connect does not fix the error. I found one KB article about this (https://forums.pulsesecure.net/topic/pulse-connect-secure/89002-ncwindowsapp23787), but we do not redirect any folders in the Public profile, so this does not apply to us.
Can we disable the automatic upgrade of the Network Connect client? The setting "Enable web installation and automatic upgrade of Pulse Secure clients" is unchecked in Maintenance > System > Options, but Network Connect still automatically upgrades itself.
We will install the Pulse Secure 5.2 client for our users in the near future, but until then we want them to be able to use the existing Network Connect client.