I am facing bookmark authentication issue

[Janardan]

Hi All,   i need help for SSO. i have allowed one bookmark via pulse vpn. and i have configured web sso on this application. when user login to portal and click to this bookamrk it's getting prompt for credential but same bookmark i have allowed through via our non-prod environment ssl vpn box that time a its not getting prompt. 

please help to resolve this issue.  i have attached screen shot.

Your help is highly appreciated.

[Ray]

Hi Jana,

It's a NTLM authentication prompt. Check if a valid NTLM SSO policy has been configured and applied.

Navigate to Resource policies >> Web >> SSO >> General (SSO settings) >> check the settings configured on the non-prod device.

If the NTLM SSO settings are not configured, create one and navigate to Resource policies >> Web >> SSO >> Kerberos/NTLM/Basic Auth >> Create a new policy for the user role (compare with non-prod box).

Hope this helps!

- Ray.