IMPORTANT AND URGENT : Getting Error -nc.windows.app.23791

[Gauravdhingra_]

Guys,Can anyone Please advise why sometimes i am getting this error ? and how can i resolve with this issue.

Pls give me proper solution, I tried in disabling firewall, disabling antivirus from my laptop but didnt work.It seems that i need to do some config change in SSL VPN , please advise?

Below are details of my Device-

5.5R6 (build 12857)

[kenlars_]

Is there anything in the user log for the session that gets the 23791?

[k_geek_]

Juniperforum.com has a good discussion on that particular error

http://www.juniperforum.com/index.php/topic,4423.0.html

[Gauravdhingra_]

Hi Kenlars, I am not seeing anything in logs, i am attaching two netconnect log files(1 with SSL VPN connected and 1 while getting this error nc.windows.23791) , Please see log files and let me know if you see anything .

Thanks again for your reply and will eager to see reply for solution of this issue.

thanks

Gaurav

[SonicBoom_]

if its just certain users receiving this message, say 3 of 50, delete their user record and have them log in again.  i found that this error pos up when a user record gets corrupted.

[123go_]

1- it looks like you are using a different proxy server

2- it looks like the browser has different proxy options under IE Internet options > Connections > LAN settings.

If "Auto detect proxy option" is enabled, try disabling itbecause it is not suported

ref http://kb.pulsesecure.net/KB9245 for supported proxy settings

[Gauravdhingra_]

I have Auto setting disabled but still , problem persists.could you suggest anythng else?

[123go_]

Apart from the proxy, what are the differences between the working and the non working scenario ? Are you using the same SA infrastructure in each case ? Why do you get a different PAC file and proxy setting from the same PAC URL? Is this a WAN cluster or something ? How many users are having this issue ? Is it reproduceable or happen randomly ?

[CDavis_2009_]

I ran into the same issue with our production boxes we currently have fielded. Few questions.for you first to decipher if you issue is similiar to what we were seeing.

Is this in a production or lab tested environment?

What code version are you using on your equipment?

Under Resource polices how many resource policy are defined per user Realm?

How are the resource policies (access-list) are defined on your resource policies?

[Gauravdhingra_]

Thanks for your input

Below are the responses of your query-

Is this in a production or lab tested environment? Its Production environment

What code version are you using on your equipment? 5.5R6 (build 12857)

Under Resource polices how many resource policy are defined per user Realm? Is this the IP address which are allowed are you asking if yes then its approx- 15

How are the resource policies (access-list) are defined on your resource policies? tcp://xx.xx.xx.xx:1521