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IVE Log error

New Contributor

IVE Log error

Using a Mag6000, I have a remote user that cant connect via her laptop.  Logging reports the following error:


The control parameters were found to be tampered while launching the terminal services bookmark


On the PC it reports that the Juniper Terminal Server client could not start.  


We have a java client configured for non IE browsers, and trying from chrome got the same results.  


Anyone ever seen this error reported for a remote user?  


I tried disabling antivirus software on the laptop as well but same result with it disabled.   I hope to contact support once we straighten out the serial numbers not being assigned to our account but thought I could check to see if anyone else has run into this.