I had failed/hung install via a client update while connecting via a web installer. Was able to uninstall the old version but no cannot install either 5.3r2.0-b853-64b or 9.1r4.2-b1955-64b. The install exits and rolls back. Some of the errors from the MSI install log are below. I have gone through many of the posts in the forum but nothing has worked. Any help is greatly appreciated.
MSI (s) (98:38) [19:31:04:225]: SECREPAIR: Failed to open the file:C:\Program Files (x86)\Pulse Secure\Pulse\PulseHelper.exe for computing its hash. Error:2
MSI (s) (98:38) [19:31:04:225]: SECUREREPAIR: Failed to CreateContentHash of the file: Program Files (x86)\Pulse Secure\Pulse\PulseHelper.exe: for computing its hash. Error: 2
MSI (s) (98:38) [19:31:04:225]: SECREPAIR: Failed to open the file:C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\pulse.exe for computing its hash. Error:3
MSI (s) (98:38) [19:31:04:225]: SECUREREPAIR: Failed to CreateContentHash of the file: Program Files (x86)\Common Files\Juniper Networks\JamUI\pulse.exe: for computing its hash. Error: 3
MSI (s) (98:38) [19:31:04:225]: SECREPAIR: Failed to open the file:C:\Program Files (x86)\Pulse Secure\Pulse\PSSetupClientInstaller.exe for computing its hash. Error:2
MSI (s) (98:38) [19:31:04:225]: SECUREREPAIR: Failed to CreateContentHash of the file: Program Files (x86)\Pulse Secure\Pulse\PSSetupClientInstaller.exe: for computing its hash. Error: 2
MSI (s) (98:38) [19:31:04:225]: SECREPAIR: Failed to open the file:C:\Program Files (x86)\Common Files\Pulse Secure\JamUI\pulse.exe for computing its hash. Error:2
MSI (s) (98:38) [19:31:04:225]: SECUREREPAIR: Failed to CreateContentHash of the file: Program Files (x86)\Common Files\Pulse Secure\JamUI\pulse.exe: for computing its hash. Error: 2
MSI (s) (98:38) [19:31:04:225]: SECREPAIR: Failed to open the file:C:\Program Files (x86)\Common Files\Pulse Secure\JamUI\jamcommand.exe for computing its hash. Error:2
MSI (s) (98:38) [19:31:04:225]: SECUREREPAIR: Failed to CreateContentHash of the file: Program Files (x86)\Common Files\Pulse Secure\JamUI\jamcommand.exe: for computing its hash. Error: 2
MSI (s) (98:38) [19:31:04:225]: SECREPAIR: Failed to open the file:C:\Program Files (x86)\Common Files\Pulse Secure\JamUI\jamcommand.exe for computing its hash. Error:2
MSI (s) (98:38) [19:31:04:225]: SECUREREPAIR: Failed to CreateContentHash of the file: Program Files (x86)\Common Files\Pulse Secure\JamUI\jamcommand.exe: for computing its hash. Error: 2
MSI (s) (98:38) [19:31:04:225]: SECREPAIR: Failed to open the file:C:\Program Files (x86)\Common Files\Pulse Secure\JamUI\jamcommand.exe for computing its hash. Error:2
MSI (s) (98:38) [19:31:04:225]: SECUREREPAIR: Failed to CreateContentHash of the file: Program Files (x86)\Common Files\Pulse Secure\JamUI\jamcommand.exe: for computing its hash. Error: 2
MSI (s) (98:38) [19:31:13:485]: Error in rollback skipped. Return: 5
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: Copied 'jnprns.inf' to driver store...
DIFXAPP: INFO: Copied 'jnprns.cat' to driver store...
DIFXAPP: INFO: Commiting queue...
DIFXAPP: INFO: Copied file: 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprns\jnprns.sys' -> 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.sys'.
DIFXAPP: INFO: installing network driver 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf'
DIFXAPP: ERROR: Error 0x8007007E encountered while installing the inf 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf'. Unable to install network component 'jnprns'
DIFXAPP: ERROR: Failed to install the network driver INF C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf. Error code 0x643
DIFXAPP: ERROR: The driver installation failed. Attempting to undo system changes ... (Error code 0x643: Fatal error during installation.)
DIFXAPP: ERROR: Error 0x8007007E encountered while uninstalling the inf 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf'. Failed to uninstall 'jnprns'
DIFXAPP: ERROR: During undo of install, error 0x643 encountered while trying to uninstall the driver.
DIFXAPP: INFO: Successfully removed '{9AC1F0E9-DE2F-4B2D-910C-65CAEE9153D9}' from reference list of driver store entry ''
DIFXAPP: INFO: Driver Store entry '' removed.
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x643)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprns\jnprns.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x643
DIFXAPP: RETURN: InstallDriverPackages() 1603 (0x643)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 19:31:11: InstallFinalize. Return value 3.
Action 19:31:11: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: INFO: 'CustomActionData' property 'DIFxApp Version' is '2.1'.
DIFXAPP: INFO: 'CustomActionData' property 'componentId' is '{9AC1F0E9-DE2F-4B2D-910C-65CAEE9153D9}'.
DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x1F.
DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'.
DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Pulse Secure'.
DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'Pulse Secure, LLC'.
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-2430548679-3526608720-3337659416-1002'.
DIFXAPP: INFO: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
DIFXAPP: ERROR: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
MSI (c) (68:34) [19:31:13:565]: Back from server. Return value: 1603
MSI (c) (68:34) [19:31:13:565]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (68:34) [19:31:13:565]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 19:31:13: ExecuteAction. Return value 3.
MSI (c) (68:34) [19:31:13:565]: Doing action: FatalError
MSI (c) (68:34) [19:31:40:565]: Note: 1: 1708
MSI (c) (68:34) [19:31:40:565]: Product: Pulse Secure -- Installation failed.
MSI (c) (68:34) [19:31:40:565]: Windows Installer installed the product. Product Name: Pulse Secure. Product Version: 5.3.853. Product Language: 1033. Manufacturer: Pulse Secure, LLC. Installation success or error status: 1603.
MSI (c) (68:34) [19:31:13:565]: Note: 1: 2205 2: 3: ActionText
