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Installation error Pulse Secure 9.1.9

Jose
New Contributor

Installation error Pulse Secure 9.1.9

Dear All,

 

When I tried to install the Pulse Secure client 9.1.9 in a new PC (not antivirus installed not other VPN installed), the installer returns rollback installation .... 

Can you help me?

 

I attached log file with a error 1603.

Property(C): SystemLanguageID = 3082
Property(C): ScreenX = 1920
Property(C): ScreenY = 1080
Property(C): CaptionHeight = 23
Property(C): BorderTop = 1Property(C): BorderSide = 1
Property(C): TextHeight = 16
Property(C): TextInternalLeading = 3
Property(C): ColorBits = 32
Property(C): TTCSupport = 1
Property(C): Time = 17:12:37
Property(C): Date = 31/05/2021
Property(C): MsiNetAssemblySupport = 4.8.4084.0
Property(C): MsiWin32AssemblySupport = 6.3.19041.546
Property(C): RedirectedDllSupport = 2
Property(C): AdminUser = 1
Property(C): USERNAME = Instalador
Property(C): DATABASE = C:\Users\melcoaav\Documents\pulse.msi
Property(C): OriginalDatabase = C:\Users\melcoaav\Documents\pulse.msi
Property(C): SOURCEDIR = C:\Users\melcoaav\Documents\
Property(C): VersionHandler = 5.00
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
Property(C): ROOTDRIVE = D:\
Property(C): CostingComplete = 1
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 0
Property(C): PrimaryVolumeSpaceRequired = 0
Property(C): PrimaryVolumeSpaceRemaining = 0
Property(C): INSTALLLEVEL = 1
=== Logging stopped: 31/05/2021 17:12:37 ===
MSI (c) (38:C8) [17:12:37:782]: Note: 1: 1708
MSI (c) (38:C8) [17:12:37:782]: Transforming table Error.

MSI (c) (38:C8) [17:12:37:782]: Transforming table Error.

MSI (c) (38:C8) [17:12:37:782]: Product: Pulse Secure -- Installation failed.

MSI (c) (38:C8) [17:12:37:782]: Windows Installer instaló el producto. Nombre del producto: Pulse Secure. Versión del producto: 9.1.4983. Idioma del producto: 1033. Fabricante: Pulse Secure, LLC. Resultado de la instalación: 1603.

MSI (c) (38:C8) [17:12:37:782]: Grabbed execution mutex.
MSI (c) (38:C8) [17:12:37:782]: Cleaning up uninstalled install packages, if any exist
MSI (c) (38:C8) [17:12:37:782]: MainEngineThread is returning 1603
=== Verbose logging stopped: 31/05/2021 17:12:37 ===

 

 

Best Regards,

 

 

2 REPLIES 2
zanyterp
Moderator

Re: Installation error Pulse Secure 9.1.9

unfortunately, it appears to be something on that client that is causing an issue. do you have admin rights?
please open a case with our support team if you have not already
Jose
New Contributor

Re: Installation error Pulse Secure 9.1.9

Yes, i have admin rights.

 

Thank you very much for your response.