Installation fails 'pulseWFP' Couldn't create registry key

[sammckenzie]

I am trying to reinstall pulse secure and get the following error

00198,09 2021/06/02 10:45:55.107 1 SYSTEM MsiExec.exe pulseWFP p13656 t36C pulseWFPInstDLL.cpp:147 - 'pulseWFP' Couldn't create registry key SOFTWARE\Pulse Secure\Pulse\Drivers\PULSESAM\PulseSAM, error = 5
00160,09 2021/06/02 10:45:56.017 1 SYSTEM MsiExec.exe jnprTdi p13656 t327C jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_9111_8575 failed, error 2
00150,09 2021/06/02 10:45:56.017 1 SYSTEM MsiExec.exe jnprTdi p13656 t327C jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_9111_8575 failed

the install ends prematurely and rolls back (Windows 10 OS)

thank you

sam

[zanyterp]

have you previously used the WSAM connection?
are you able to manually remove the referenced file?