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Installation failure with rollback on Windows 10

Occasional Visitor

Installation failure with rollback on Windows 10

I had failed install Pulse Secure.  The install exits and rolls back.  Some of the errors from the MSI install log are below.  I have gone through many of the posts in the forum but nothing has worked.  Any help is greatly appreciated.

Error Message

Error1:00133,09 2020/09/11 08:22:54.928 2 SYSTEM MsiExec.exe pulseWFP p16272 t348C pulseWFPInstDLL.cpp:287 - 'pulseWFP' Driver file name = PulseSAM
Error2:00252,09 2020/09/11 08:22:54.928 2 SYSTEM MsiExec.exe pulseWFP p16272 t348C pulseWFPInstDLL.cpp:308 - 'pulseWFP' Driver file source = C:\Program Files (x86)\Common Files\Pulse Secure\PulseSAM\PulseSAM.sys, destnation = C:\Windows\system32\Drivers\PulseSAM.sys
Error3:00132,09 2020/09/11 08:22:54.960 1 SYSTEM MsiExec.exe pulseWFP p16272 t348C WFPInstall.cpp:84 - 'pulseWFP' service: PulseSAM already exists
Error4:00159,09 2020/09/11 08:23:03.085 1 SYSTEM MsiExec.exe jnprTdi p16272 t15B4 jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_917_2525 failed, error 2
00149,09 2020/09/11 08:23:03.085 1 SYSTEM MsiExec.exe jnprTdi p16272 t15B4 jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_917_2525 failed

1 REPLY 1
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Moderator

Re: Installation failure with rollback on Windows 10

What is the windows 10 and pulse client version?

fresh install or upgrade?

manual installation or web portal installation?

Silent rollback or any error message presented?

 

Can you please private message (don't post them to public) me the MSI install logs, setupapi.dev.log, setupapi.setup.log for review? preferrably, upload the logs to any filedrive and share the download link.

 

Reference - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40887/?kA1f1000000L2rl

PCS Expert
Pulse Connect Secure Certified Expert