Installation of PulseSecure rolled back on Windows 10

[cristina10]

Hi,

I am trying to install PulseSecure on a Windows 10 Pro device and I get the following error:

00160,09 2021/11/02 11:51:10.842 1 SYSTEM MsiExec.exe jnprTdi p9272 t4078 jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_9113_11723 failed, error 2
00150,09 2021/11/02 11:51:10.851 1 SYSTEM MsiExec.exe jnprTdi p9272 t4078 jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_9113_11723 failed

I have already tried to follow what was described in here, but for me the command:

>> sc delete jnprTdi_XXX_XXXX doesn't work as there is no jnprTdi_XXX_XXXX in my drivers (all I can find there is jnprns.sys --> shall I delete that one?).

driverquery /FO LIST | findstr "Pulse" --> returns 

Module Name: PulseSAM
Display Name: Pulse Secure WFP Driver (PulseSAM)

I have attached the setupapi.app.log and setupapi.dev.log for more info related to the issue (02/11/2021 timestamp of last retried 11:50 ):

<LINK REMOVED>

How can I proceed? It's very important for me to have PulseSecure installed for being able to connect to the client's VPN.

Thanks for the help! If I should provide more info, please let me know

[[email protected]]

@cristina10 Post has been marked as Spam because of WeTransfer link. I was able to review the setupapi logs and identified that the JNPRNS service installation is failing.

Can you please provide the MSI install logs for review?

Reference - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40887/?kA1f1000000L2rl

BTW, what AV do you have installed? Is it possible to uninstall the AV, try installing the Pulse Client and then reinstall the AV back once Pulse client got installed?

[cristina10]

Hi [email protected] ,

Thanks for the reply. Here is the msi install log:

<LINK REMOVED>

[cristina10]

I have checked and my AV is disabled while performing the installation

[[email protected]]

Thank you, @cristina10 

From the MSI logs, I can see JNPRNS driver installation is failing with error code 0x8007007E which means the failure is caused by third party programs like AV, corrupt registry, etc.

If possible, try to uninstall the AV, reboot the machine, reinstall the Pulse Client. Also, you can try running this Microsoft tool - https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-r...

Log excerpts:

DIFXAPP: ERROR:  Error 0x8007007E encountered while installing the inf 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf'. Unable to install network component 'jnprns'
DIFXAPP: ERROR:  Failed to install the network driver INF C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf. Error code 0x643