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Installing Pulse Secure -->"Module .....JNPRTtlsProvider.dll failed to register...."

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New Contributor

Installing Pulse Secure -->"Module .....JNPRTtlsProvider.dll failed to register...."

Hi

When installing from https access page the desktop client in a Windows server 2012 OS Virtual machine.
Please could you help me..

I already uninstalled previous secure remote installs, but the error rises again..
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6 REPLIES 6
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Moderator

Re: Installing Pulse Secure -->"Module .....JNPRTtlsProvider.dll failed to register...."

The Pulse Secure clients are not supported on Windows Server OS versions; this could be what is causing the failure
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New Contributor

Re: Installing Pulse Secure -->"Module .....JNPRTtlsProvider.dll failed to register...."

ok, it seems a good reason...! thx
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Moderator

Re: Installing Pulse Secure -->"Module .....JNPRTtlsProvider.dll failed to register...."

you are welcome. if that is something you are needing, you can try an enhancement request.
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Re: Installing Pulse Secure -->"Module .....JNPRTtlsProvider.dll failed to register...."

Support for server OS' would definitely be useful for us. How would we go about submitting an enhancement request?
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Moderator

Re: Installing Pulse Secure -->"Module .....JNPRTtlsProvider.dll failed to register...."

reach out to your account team and let them know that this support is needed
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New Member

Re: Installing Pulse Secure -->"Module .....JNPRTtlsProvider.dll failed to register....&quot

According to the Ntirety docs, Windows server "is" supported with the Pulse Secure client and was supported back when you originally posted this request. In order to get past that error during install, you have to first install the Wireless LAN Service (a feature of Windows).

 

You can see more about this error and the fix mentioned in an unrelated Ntirety knowledge base article here: https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40375 

 

Installing the Wireless LAN Service is super simple (requires an OS restart), however it's slightly different per OS (Win 2008/2012 and 2016/2019). But a simple internet search can find you a quick step-by-step.

 

Hope this helps!