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Intermittent (Invalid Username and password) messages when logging in.

jobrafi_
Occasional Contributor

Intermittent (Invalid Username and password) messages when logging in.

I have a problem where users log into the home page and then the components start to load (Host Check & Cache Cleaner). After these components are loaded it bounces the user back to the original login page with invalid username or password message. The user types in the credentials again and is immediately brought to the page to choose a role and the components load page is completely bypassed

I thought this might have something to do with the components so I disable Host Checker & Cache Cleaner from that realm/role. The issue is still present, upon login I'm directed to the page to choose a role. I select the role and I'm bounced back out to the Login page.

This is intermittent. However 1 out of 5 times logging in it usually happens. I'm running an Active/Passive SA 6500 cluster using Radius authentication using an attribute to determine roles. I was running 6.3r1-1 (build 13563) and thinking this could be a bug, I've upgraded to 6.4r1 (build 14063) however the issue remains

1 REPLY 1
jobrafi_
Occasional Contributor

Re: Intermittent (Invalid Username and password) messages when logging in.

Worked with JTAC to resolve the issue. There was a 10 minute time difference between the Radius Server and the SSLVPN. Once the time was synced, the issue has not come up again.